CerebralReviews of cerebral.com

I have two issues: 1. I have made 3 requests to schedule with a new prescriber. Each request is met with the same not-functioning link. On the third request, they didn't even send a link. I have informed the support team (ever time) that the link is broken and shows "no availability" but they continue to resend the same broken fix. 2. It's an unethical practice to prevent your prescribers from prescribing multiple months of the same prescription. It's clearly a cash grab when none of the medicine is abusable and most prescribers will give you 3-6 months of refills at a time.

Scam!!!! No one will communicate with me about a refund! I keep emailing support and no one will respond. All I’ve asked is for an email to send insurance documents and no one will respond. This is such a poorly run company. I have paid all the co pays and they continue to draw money out of my account. I will continue to contest this! SCAM! Save your money!!

I would love to leave 0 stars. I was seeking therapy to help with certain mental health issues I was experiencing. I am uncomfortable going to an in person therapist so I started looking into virtual therapy through the company Cerebral. I completed an assessment that provided me with a diagnosis of my mental health areas of concern. Only after I put in my billing information did I have the option to choose from 3 therapists. I was disappointed to only have 3 options but upon reading their areas of expertise, I really was only going to be compatible with one of them, which was who I chose. The 1st appointment was fine although the therapist was about 8 minutes late. Things come up but a terrible first impression for a new customer. Towards the end of the appointment, we discussed our next meeting and the therapist told me to schedule it in the app when we were done. I attempted to but Cerebral's app told me that I could not schedule because my provider did not set any follow ups. I could not schedule therapy for that next week so I did not have it. I tried to schedule for the next week, it was cancelled at 1am the day of the appointment by the therapist. She sent a personal email to ask for my availability for the rest of the day but never got back to me after I responded. No therapy that week either. The next week, the same thing happened. I scheduled and the therapist cancelled with no explanation. I asked for a new therapist but the only options were the other 2 therapists that did not specialize in my specific concerns. I reached out to customer service multiple times to get my money refunded and they refused. Cerebral is preying on people with mental health issues or concerns and is taking advantage of our typically shy and quiet nature. This is an issue of discrimination towards those seeking help for mental health. I have experienced more anxiety and depression AFTER dealing with them than I started with. Their practices have been under scrutiny before and it seems no material changes have occurred. I am deeply concerned that Cerebral will cause one of their customers to resort to self-harm or suicide because of the lack of treatment and care they give.

Sent me medical records with someone else's answer to substance abuse that was to be sent to my employer. I could have been fired. Completely reckless and unprofessional. Not even an apology, but to amend the records I had to fill out a form and now wait 15 more days.

First of all I’ve been given the possibility to create an account and pay for subscription only to find out that your doctors are only licensed in the US, i had an appointment today with the doctor but she wasn’t online… this is not serious! Since you can’t help me refund my money! I’ve sent you an email regarding this but no responses! How is this even possible? People need real help! No jokes!!! I do not recommend cerebral at all!

Appointment got cancelled multiple times by the Doctor. I still got charged. I have requested to cancel my subscription on December 6, 2022, Now I just got charged again(January 5th). My last effort is to change my card so that they can't charge anymore. Awful service.

When i was using Cerebral, i had signed up for their therapy as well as medication plan. My entire time using Cerebral they never once gave me therapy, however they did medicate the heck out of me. I have insurance, and while i was using Cerebral i was going through an insurance change. Instead of telling me my insurance needed updating, they went from charging me $30 to charging me $300 and driving my bank account into the negative. I would not use them ever again, and i would suggest that if you like your sanity, to never use them as well.

If I could give this company 0 stars I would. For one, you have a coordinator you have to go through and that can read all your messages to your therapist. Essentially if you want to talk to your therapist in chat, you have some random, likely unqualified, person reading and knowing your medical business. Additionally, the prescribers can only prescribe certain medications, so it’s likely more beneficial to go to a psychiatrist or doctor that can test and prescribe you medications for all diagnoses. Lastly, I entrusted them with my medical leave paperwork, which they never filled out, costing me thousands of dollars in insurance compensation. They took absolutely no responsibility after having more than a month to figure it out. They finally told me my therapist couldn’t actually fill anything out because she was only an associate just one week before I was supposed to return to work. My experience might be on the extreme side, but I overall enjoyed my experience and privacy through different apps, like BetterHelp.