CerebralReviews of cerebral.com

Cerebral double charged my credit card when I went to cancel my subscription, and one of their spokespersons, tried to explain that it was the insurance's fault, when I didn't use insurance. I'd watch out for their fraudulent behaviors.

Cerebral isn't a reliable institution to trust with your mental health care. I was on a path to improve several aspects of my life then they laid off my care counselor. I'm in my 30s and was having significant issues managing attention challenges. A prescriber will ask you several questions and recommend a course of action. Additionally, you are assigned a care counselor to work on more soft skills to address any environmental and situational challenges that can exacerbate symptoms. In my case, environmental factors were significantly impacting my attention. I was overwhelmed and unaware of metal health exercises ("tools") that I could use to identify and overcome these challenges. On my own, I did not realize the immense positive impact they had on my work and relationships. This was the first time I have ever trusted talking to someone about these issues, and instantly connected. Several months in Cerebral laid her off along with about 400 others, primarily clinical staff and care counselors. (Look it up!) I'm grateful they introduced me to a great counselor who instantly identified my challenges and provided a path to improvement. However, instability is the last thing you want in a mental health care company while you are still making progress. The game this company plays with people's healthcare is a bait and switch at best and fraudulent at worst. Do not trust them, do not give them your business. Do yourself a favor, and find someone licensed locally to you -- someone you connect with. Not only do you support someone in your community, but you also dodge a bullet with this company in whatever game of roulette they are playing.

The sign on process was difficult…after paying $400+ in a subscription I realized (after 1 appointment) Cerebral wants the funds and funds only! Cerebral has No intentions of providing actual help. This is a major scam there are way too many similar experiences.

I don't know what word to use to describe the sign-up process for this company, but 'predatory' comes to mind. I began the sign-up process, and before getting to the point that I was selecting therapists or treatment options, I decided I wasn't going to go forward with their service. Trouble is though, I had already given them my billing info, and although I hadn't selected any specific service and certainly was not receiving any service, I discovered months after closing out of the sign-up that I was being billed $86 a month. After reaching out both by email and on their site, I've gotten only an autoreply from the company telling me to read their FAQ. There is no option to close my account or cancel payments when I log in on either my PC or the app, and it seems like my only solution may be to continue the sign-up (by giving them more sensitive information about myself) and hope that I'm given those options once it's complete. It's really remarkable to me after this experience that people are trusting this company to help them improve their mental health.

I feel they are a scam and unethical with their billing. I signed up with them last Spring. I had an appointment with a therapist but I canceled. I never used their services. But they kept billing me every month. I didn’t realize because my husband pays the credit card. I reached out to the support department, but they were adamant they could not refund the money. I never knew I signed up for a subscription. Why would I knowingly keep paying every month if I never used their services?

A huge Scam, I tried their services the first month for $30.00. I decided that services are not for me they still automatically charged me $100.00 monthly for 8 months. when I call they did not refund my money.

My primary care physician of 38 years passed away unexpectedly in July 2022. I have taken Strattera, a non-stimulant medication since 2008. I signed up for cerebral on August 15, 2022 for medication management until I could secure a new primary care doctor. before I signed up, I verified with cerebral that there was no term or contract commitment. I would be billed monthly and could terminate my membership at any time. On September 5 I was able to secure a new family physician so I reached out to cerebral support to cancel my membership. On November 30, 2022, I was reviewing my bank statement and saw that Cerebral charged my card in September, October, and November, each month for $99. On November 30, I again reached out to cerebral support, requesting my membership be canceled, and my card be refunded for the unauthorized charges. I also forwarded the email I sent to support in September. On December 28, I again looked at my bank statement, and again Cerebral charged me $99 for a membership I canceled in September and then followed up with in November. On December 30, I again contacted cerebral support, stating I was still being billed for a memebeship I canceled in September. Again on December 30, I re-sent, or forwarded the emails I sent to Cerebral in September and November.. I also demanded the membership be canceled and my card be refunded for September, October, November, and December. it is now January 18 and guess what, cerebral charged my card again $99. So again, I reached out to support, forwarded the emails, requested I now be refunded for September, October, November, December, and January! I have not had one appointment since August 29. The reason I was trying to avoid canceling my bank card is because I do consulting work, travel all over the country and with delays. Call Matt the last time my card was replaced. It took six weeks to get a new card. But I have no other option except to cancel my card and report this as fraud. Avoid cerebral. I wish I would have read reviews prior to using their services. I also understand why they are under investigation. they have continued to bill me for five months, and they have provided no services, nothing. cerebral appears to have a well thought out scam in that they offer you options to cancel your membership, but never cancel it. so they continue to get paid $100 a month for providing no services.

Highly Unknowledgeable, unhelpful, only interested in getting your money. I see why they’re under investigation. They expect people to put all of their personal information on their unsecured website before you even know if they can help you. STAY AWAY FROM THESE PEOPLE. Untrustworthy