CerebralReviews of cerebral.com

My Care Counselor, Joy, and my prescriber, Sylvie, were wonderful! 5 stars for them. However, it sometimes take a while to get responses for messages and questions I send to my care admin team and they just told me that they will no longer support my care counselor through my insurance, though my insurance has not changed. They said I can upgrade to a psychologist, but I can't because there is a massive waitlist. So, what is the point if I can't actually talk to someone?!

I’ve been with the program for over 6 months no.. if it wasn’t for Stephane my care counselor I would not still be with y’all.. I went for months not getting my meds on time going without for days on. Anytime I wrote in the portal I don’t hear back sometimes for 3 days. I was told I need to call in for my med refills okay what number do I do that to???? I get a recording I leave a message and I don’t get a call back I get a message saying we are trying to get with your prescriber and then nothing… so I really felt pushed aside when all of a sudden I get 160 days worth of meds sent to pharmacy like let’s shut her up.. like I said if it wasn’t for Stephane keeping me calm and letting me vent to her I wouldn’t be leaving this… please fix this it may be to late for someone else that’s worse than me…….

I had had several appointments with my therapist, she was very caring and insightful and the sessions helped me a lot! I was looking forward to continuing to work with her. Recently two appointments that I made with her got rescheduled and I had to wait several weeks for my next appointment. No problem there. Today I showed up for my scheduled appointment, only to see a message that says “oops, this appointment room no longer exists”! I tried to reschedule the appointment but there are no appointments anywhere to be seen on her calendar! Now it has been a month since I have had an appointment, I have NO CLUE what is going on or whether my therapist even works at this company any more!!! I sincerely hope she is okay! for all I know she could be in a coma in the hospital or some other extremely valid reason to have to cancel appointments, be unavailable for a period of time, or even to quit working for Cerebral. Regardless of the reason for the cancellations, it is frankly “bovine feces” that I received zero communication from anyone at Cerebral about this appointment being canceled, or about when my therapist will return, or if she will ever return at all. I would like a refund for the month I already paid for that I have now gone without an appointment. UPDATE: apparently my therapist was the only provider on Cerebral who was in my state so I couldn’t have even been reassigned to a different provider if I wanted to. I did get a refund for the month I went without therapy so I am updating this review from one star to two stars. I just recommend before you sign up that you ask how many care providers are available in your state so you don’t run into the same issue I did.

My care counselor is the only reason I'm continuing to use cerebral at this point. She's wonderful, and her help has changed my life for the better, she deserves five stars. The rest however, is why I would rate it so poorly. I've been using cerebral since April 2021, since then my prescribers and care coordinators have been changing CONSTANTLY. The prescribers I've met with seemed to not be very interested in my actual situation and didn't seem to want to talk much, they would just ask a few questions, change my dosage, and that was it. Those meetings barely lasted five minutes, which considering they're dealing with something as important as medication, has always been very concerning to me. But since the medication I've been on has been working well for me, it hasn't exactly been a huge problem. Their appointment booking system is absolutely abysmal. They don't let you book your next monthly meeting with your counselor until you've completed your meeting for the month. Since mine are usually later on in the month, by the time I get to book, most of the appointments are already gone. Considering that the availability of my counselor completely overlaps with my work schedule, it's been challenging to say the least. Recently when I tried to book an appointment for February, there were no available times whatsoever, so I had to contact support. It was like pulling teeth to get an appointment booked and they had cancelled the appointment I had for March. They told me I couldn't have more than one appointment booked at a time while simultaneously telling me I could have additional meetings per month, even though I wouldn't be able to book them myself. During this same interaction with support I had asked them AGAIN (the first time the person I contacted passed me off to someone else, who never responded) why my prescription price had doubled from $10 to $20, despite never having a change in price for dosage. They passed me off to someone else again, who said my medication had always been $20, which is not true. I looked through my invoices from them from the past several months and listed them all out for them, along with the dates in which my dosage changed, and I'm waiting for them to respond. Their support team is god awful and there's no other explanation for the price change than cerebral doubling medication prices without any sort of notification or reason. tldr: after almost a year of using cerebral I can confidently say my counselor is AMAZING, and the rest of cerebral is a dumpster fire

I emailed to cancel my subscription but still got charged for next month..

They manage to get you set up with a presciber in days. After good luck trying to get an appointment every month. Constancy having to worry about running out of meds. They charge a monthly fee but you have fight to get a monthly appointment. My next appoint is 6 weeks from now. Canceling this service as soon as I can.

My prescriber is awesome but we don’t meet each month. The person I’m supposed to be meeting with monthly is changed constantly and is never consistent. It’s not easy to continually have to tell someone new every month your story especially when you’re trying to work on your mental health.

i feel like i have to chase after my prescription month after month.