CerebralReviews of cerebral.com

I would leave this company NO stars if that was an option. They were recommended by my insurance company stating they are in network and taking new patients. After filling out their questionnaire and also providing my insurance & drivers license, they confirm I'm 100% covered, they then ask for a credit card to process setting up an appointment. After which it prompts me to select a therapist. I repeatedly get a pop up stating no provider available at this time. Days go by, and I repeatedly get emails to select a therapist, same pop up keeps generating. I cannot access my personal info, credit card info, etc. I then call and get a recording. Lastly, I email them, days later I get a response stating yes, they take my insurance but I will need to be a cash patient if I want their services as they don't have therapists available to take my insurance at this time. *I should actually copy and paste this ridiculous email I received contradicting everything that was stated. It's a complete bait and switch and mind you, they now have access to all of my personal information, DL, CC and insurance card pics that they make you provide in order to set up an appointment (that they won't provide unless you pay them cash), and I had filled out a very personal questionnaire since I ACTUALLY NEED mental health services. This company needs to be investigated and I'm actually going to report them to the DOJ, insurance company, and any other state and national officials that will listen. Everyone wonders why we are in a mental health crisis, well it's the lack of services on top of the insurance companies only paying therapists $29-39 dollars per visit. What a joke. So after a lengthy review, my suggestion is RUN don't walk from this company. It's sad, people NEED help and you are making things WORSE!

I'd review at zero stars if possible. Doctor Erica Connor has failed to support my wife. She has denied her leave of absence from work because "she hasnt tried to kill herself yet." I want to be clear the only reason she has not tried yet is because of our family support. We are with her 24/7 and have removed any possible way she could harm herself from our home. Dr. Connor has absolutely failed to provide adequate support for my wife and our family. Please think carefully before singing up for Cerebral.

I can't suggest Cerebral to anyone - during my time with them, they were great but after they let me know my insurance did not cover the expenses any longer I properly cancelled my account at the end of 2022 and although I have no account with them, their billing department keeps billing me as if I am active and I have to continuously file disputes.

BEWARE. Cerebral uses deceptive billing practices. They refuse to give you a refund even if they do not match you with a therapist within the billing cycle (my therapists kept getting switched cancelled. I never even got to do a therapy session even before I cancelled. Additionally, even if you don’t use the platform they refuse to give you a refund. They didn’t cancel my account as I asked and only paused it then they silently reactivated it and billed me $325 for a month I never even used and absolutely refuse to refund me for it. Company is a bunch of misleading marketers / scammers not a mental health company. I will be submitting a complaint to the FTC about this companies billing practices and I suggest others do so as well. If you got scammed out of money absolutely report them to the FTC. Also, 100% dispute the charge with your bank and credit card company. Cerebral is a MARKETING company that uses all the tricks in the book to sell mental health services. They are NOT mental health advocates - they are marketers and salesmen. (As you can see in the tons of reviews of people getting ripped off such as I just have been.) Edit: thanks for the generic copy paste response but your team keeps refusing to refund me and has stopped responding to me entirely.

They will trick you into $325 subscription cost. Stay far away You can buy insurance for what these thieves charge.

The clinicians are good. HOWEVER, the subscription idea is awful. According to ther policy there is no refunds. The billing department doesn't use the correct terminology, they have no idea what they are doing.

Inconsistent, shifting councilors. If I ever dropped the service for any period of time I would be disconnected with my previous caregiver and need to restart all over again. Their psychiatrists are hit or miss, some empower you; some are clearly just filling out a work sheet flow chart. But biggest complaint by FAR is payment. They charged me for a month of service, I called the day of; and despite reiterating multiple times that they had put my account in the red, and I did not have the money, they refused to sever my service and refund me. Had to borrow money from friends just to not go over. A subscription service should NOT be allowed to charge you for a service you did not use, ESPECIALLY if this occurs on the first date of payment; they also overcharge for their medication, I could find almost everything they offered at half price at multiple places. Greedy medical practice. Use them if you MUST but can't recommend them in good faith based SOLEY on their monetary practice.

I’m 19 years old and I signed myself up for cerebral 11 months ago, they would ignore me, would cancel on me moments before, etc, I canceled my account and was still charged $85 for 6 months after, didn’t realize until now and I can’t get a refund. They honestly suck and we’re very unprofessional and unhelpful.