CerebralReviews of cerebral.com

Left me more mental and stressed

I am so sad that they just gave up on me. It has taken me so long to be able to talk to someone I finally did, and they didn’t want to continue because I need in person counseling.. which I’ve tried and couldn’t do I came to you guys.. and got disappointed in the end

My care counselor,Andres,after my first and only time talking to someone in Mental Care, I was told my issues were "too complicated" and that I should switch to a "therapy counselor" instead of him, which he said was the same price. After being told this,with no Help to "solve" my problems, I was charged 220$ NOT the same amount of 90$ for my original purchase. I talked to someone, they reimbursed me and sincerely apologized and credited 10$. I have yet to see the money applied to my now previous account. I switched to another counselor, Rachel, who was very nice and seemed genuine and caring, the go between her and I and my Medication issues were less than good, but as it is NOT her main responsibility I should have had a way to talk to my Prescriber. After weeks of my plea's to change my meds I received a notice letting me know that my Prescriber was leaving Cerebral and that I must find and schedule a new appointment with a different doctor. At this point I'm feeling so hurt,neglected, I shutdown I started to have suicidal thoughts and completely lost faith in finding actual help. Cerebral is not something I would ever,ever recommend to anyone seeking at kind of mental health. EDIT: after being reached out by the HR team for Cerebral I told them exactly what happened, she said all nice wonderful things, making sure I was refunded the EXTRA 99$ for January which to my knowledge was canceled the day I canceled it,In December. So returning stolen money is not deserving of a Good Job. To top off this car wreck of of company, she asked me to Remove this post and remove my negative review. Go Fk urself Cerebral.

I still have not received a therapy appt and my medication was a giving me side effects.

It was great until out of the blue, my counselor quit. As someone with extreme anxiety and trouble opening up, it was really hard for me to trust her. We made tons of progress and then all of the sudden she was gone, leaving me feeling abandoned.

I'm not happy with the way I was treated after I cancelled. I cancelled my plan due to covid and money being tight. I had every intention on coming back when my finances got better. I called a couple days after they charged me for the month and they cancelled all of my meetings for the month even though my month was paid for. So basically they took my money for October and rendered no services for October. No partial refund no nothing. I don't think that's right. I'm be signing up with another company in the future.

YET ANOTHER UPDATE TO MY REVIEW BELOW: I just got an email that my medication has been shipped, after I have already cancelled my subscription and after I emailed support that I can’t take my medication because I’m pregnant. Clearly, support does not actually read the emails that are sent. I am also assuming this means I will be charged for medication I can’t take and for a therapy session that the therapist did not show up to. Cerebral commented on this post with a name and number for me to call, called the number and it is their basic help line. I’m currently on hold, but I doubt I will be able to reach the person who commented on my review asking for further questions from me. UPDATE TO MY REVIEW BELOW: Got an email from trust pilot saying cerebral flagged my review because they don’t believe I had a genuine experience with them and trust pilot asked me for proof of documentation that I am indeed a customer. Nice try cerebral, but I sent in screenshots of our emails, which are word for word what I stated here. I also sent a copy of my customer profile, which is still online because the cancellation won’t be in effect until the 13th, which is “coincidentally” the same day as the billing cycle. Hopefully I will not be charged, but they will for sure be hearing from me again if I am. They charge 239 for therapy, and my therapist did not show up for my first appointment. There was a link to send an email to support in the “unlikely” event that the therapist is a no-show. I emailed them explaining what happened, asking not to be charged, and also explaining that I need a different medication because I am pregnant. They responded that they would pass the message to a different department for the medication, and did not acknowledge the no-show at all. So I sent another email, again asking not to be charged and asking what I should do for therapy. No response. I decided to cancel before I get charged again, and the only way in doing so is to send an email to support. I emailed them talking about the situation, and they responded they are sorry I’m not satisfied, and sent a link to a cancellation form. I filled it out, and then received another email offering me a discount for the next three months that is the same amount for therapy cost, they just took off the cost for medication, which I can’t even take because I’m pregnant. They asked if I still want to cancel, I responded yes I want to cancel. Have not heard back yet, although our conversation started only today. Hopefully I hear back before the charge date.

Told my care team that I was moving to a new state, asked if my prescriptions would be sent to my new pharmacy. The care team assured me multiple times that they would. Then, the medication was sent to the wrong pharmacy. When I addressed the issue, I was told that I would have to meet with a new provider before they could renew my prescriptions. Unacceptable considering how many times I had followed up, but I made an appointment with the new provider. Now, my provider has cancelled TWO of my scheduled appointments, and my care counselor said "hopefully" I can make an appointment "for the end of next week." I've written countless emails and made countless calls to this company trying to get help, and now, trying to get a refund. Nothing. Nobody will help me. I just keep getting what appears to be copy-and-pasted replies apologizing or offering me a discount for the next three months. Lol, why would I want a discount on a service I didn't receive? I don't usually write reviews, but this experience was so disappointing, I felt it was unfair not to share. Edit: Six hours after I wrote this review, I was contacted by a representative from Cerebral who was able to schedule me into an appointment the next day and who issued a full refund for the month. It was generous of them to provide me with both, and I’m glad they were able to sort out my issues. However, since I reached out so many times before, I assume the only reason I was contacted was because I wrote a negative review.