CerebralReviews of cerebral.com

DO NOT DO IT! If I could go back i time and scream dont it to myself I would. Finally got adjusted on meds (a month in) and then my meds dont show up. For 4 DAYS. No response from care team for 2 days now. These meds are not meds you can go on and off of. 99 dollars a month to have not only my normal issues but now i am having to come off of Cymbalta with no medical guidance or help. For people with mental health problems this is unacceptable. All because they have no fall back plan when their meds dont show up. -10 stars if i could. Save yourself the stress do not do it!

Please be careful with this company! Predatory and manipulative behavior, gaslighting, coercion, issues with their platform that eventually lay on your shoulders. This was honestly the worst experience I’ve ever had with ANY company, not just in the mental health category. They may offer you a discount on “the next month” when something goes wrong, but that’s only because they don’t want give you your money back. And, it obviously helps them secure future business with you. Just be wary - it’s a slippery slope with the discounts for the issues you experience. (This includes- services not rendered, ignored emails/messages for weeks on end, being sent in circles, being given contradictory information, admin errors, platform/tech issues, billing errors.) Their billing policy states that they can deliver NONE of the services that they advertise, yet you are still responsible for the bill. Like. what? Just be mindful. In the end, they are fully protected from their own mistakes, and they really don’t give two f’s about you or your mental health. I stayed a little longer because I did find eventually a good therapist (after having one that was mediocre, and at times felt more like an admin meeting about GetCerebral, rather than therapy). Shout out to Ashley N! She SHOWED UP for me, and is literally the only reason I hung on for a few more months. She doesn't reflect the nature of the company she works for (integrity, compassion, professionalism, expertise). GetCerebral should honestly be kissing her feet, because they really don't deserve her. Anyway, I may elaborate more on another website, but please just be mindful and read the negative reviews thoroughly before trusting GetCerebral with your money, and most importantly, your emotional energy and trust. That is valuable. Especially if you are in a vulnerable place emotionally. Advocating for yourself can be very exhausting. As far as trust goes, this company gets a 0/10... and I would never just throw that out there. ***Ps - I remember checking their reviews on here several months ago, and they were very negative. I remember it clearly because I was like “okay, I’m not the only one”. All of these 5-star reviews popped out of nowhere. Again, just be wary.

Absolutely terrible. My first counselor canceled my pre-holiday appointment and would not work with me to schedule anything sooner than a month out. As a parent who has lost a child, Nov.-Jan. is the most difficult time of year for me. Yet, my counselor completely ghosted. She did not reach out to me once to see how I was doing during the 2 months I waited to get in for a new appointment. Left with no support during the most difficult time for me and with my meds not working, I requested a new counselor an was set up for an appointment on a Saturday, 1/16. This appointment was canceled by Cerebral with no explanation or contact. I tried reaching out to both Customer Service and my uncaring Care Team with no response. I have canceled my account and am just hoping I can make it through the rest of the month and the anniversary of my daughter's death in one piece. Don't waste your time with Cerebral. You deserve better.

I have been using this service for almost 5 months. Everything was good until my provider left the platform. They immediately matched me with a new provider without any vetting. They were available in the really early AM hours (like 3 a.m.) and then a little bit in the evening, which was not convenient. The new provider was just plain mean. Within 5 minutes of speaking with her, I started having an anxiety attack. She sniped at me and was so rude. To make it worse, she didn't respect my right to privacy. I could hear her children and spouse very clearly, not in the background. I had to end the call and I have been in a depression spiral since then. I am really suffering. The service department refuses to vet any new provider - I want them to have a conversation with them to make sure they're a fit. They won't. They did offer me $10, which is really insulting. These people don't care about anything. They are monetizing the pain and suffering of others and providing substandard care, without any guidelines.

I had written a bad review before and was given a discount to delete it. I was given great service for 2 weeks. I was put on another prescription with bad side effects. Hand swelling, and zombie like feeling, and irritability. I’ve written my care providers all week and had been ignored all week! They try to pay you out for truthful review because there service sucks! I’m looking for new program who actually takes their patients, and there mental health seriously because this isn’t a game or something that should be just pushed off to the side.

I could see how this can help people who aren't on much medication, for example legally they couldn't prescribe my already prescribed dose of anxiety medication. Wish I would've known the first time and during the first consultation that they wouldn't be able to carry over my medication I'm dependant on. Waste of $100 for me at least. Nice staff though.

They aren’t very understanding when it comes to people with severe panic disorder and prescribing the correct amount of medication for it. Questioning how “professional” this “practice” is.

The treatment I was prescribed was really seeming to help until i ran out prior to receiving my next shipment and now I have been out of my medication for over a week cold turkey