CerebralReviews of cerebral.com

It was very difficult to find a time to meet with my provider. The first therapist I met with basically quit or was removed after a few sessions. It took a long time to find a new therapist that took my insurance. She and I had a hard time meeting up. I couldn't ask directly for refills or questions about medications. Seems like Cerebral is still growing and needs to better organize. I love the idea of this service.

I'll start this review by saying that I've been on this platform for about six months, and my personal experience with my therapist specifically has been phenomenal. I have experienced a lot of growth and healing from our sessions and if I am grateful for one thing with this service it's that she was on it. Its the only reason why I'm rating it three stars instead of one. About two weeks ago, I received a message from my care coordinator telling me that my therapist is not covered under my insurance and I was being moved to someone else. While I understand that these things happen from year to year, I was not consulted on what I wanted to do. I should have, at the very least, been given the option to pay out of pocket and stay with my therapist. It took a few sessions just to get to a vulnerable enough place to open up to my therapist, how they just switched me to someone new without considering me in that decision is mind blowing. I have since e-mailed them (per their instructions) to cancel the service and am in the process of completing that request. As a result of this experience, I do not recommend Cerebral.

I love that this is affordable however they need more therapists and providers. Getting a consistent schedule with your care team is a nightmare because all the providers/therapists are booked up all the time. You can send general messages to your team but if you need to talk to someone but it’s not an actual emergency you have to wait months. This is due to a high service demand but lack of staffing.

I been with Cerebral for 6 months now. The counselor are nice but I feel like they haven't given me any techniques that I could use to help with my anxiety that I could Google on my own. No one really follows up counselor and my prescriber that prescribed my medication to see how I am doing. I was actually considering canceling because 6 months in the program and I feel like I'm not seeing any progress.

For 85 dollars a month I feel having a meeting with your provider at least once a month should be good vs every 3months. Also meeting with your counselor should be a little more convenient. It's been several weeks before I could get another appointment. It just seems like a waste. There are no check ups or follow up emails to assist.I am thinking about doing away with cerebral soon

Good idea but implementation is rough. The idea that one can do their therapy online, especially with COVID causing so many people to be cautious of entering public spaces is a blessing. It also allows one to connect to a therapist more quickly than doing so in person in my experience. That being said, I have had difficulties with communications on a couple of occasions. Booking someone any time that isn't during the work day seems impossible, no weekend or after work hours available. I was prescribed medication that I have still not received almost a month later. If it were simply my insurance denying it I would understand but when I spoke with Cerebral almost two weeks after it was prescribed, I was told they were getting preauthorization and would let me know. I have heard nothing. Overall, the idea is solid but for the price I pay a month, I expect better.

Let me start by saying that I truly believe in what Cerebral is doing to make mental healthcare affordable, accessible and convenient, and am so grateful to have been able to connect with an incredible therapist through their service. For those reasons, I will bear with them for the foreseeable future in hopes that they will be able to work out all the current kinks. Unfortunately, the website and app are very glitchy, the automated notifications are a nightmare, and the communication is a mess. It is truly difficult to be a Cerebral client as you have to constantly be proactive about messaging them to help with setting up appointments (due to glitches that make it impossible to schedule them yourself). After meeting with prescribers you have to circle back to schedule your own follow ups instead of them being scheduled by the provider or automatically being prompted to schedule them. I sometimes have to follow up multiple times with my "care coordinator" before anyone responds and sometimes my therapist has to try reaching out from his end. I have also received bad information from a provider (telling me that there was no drug interactions with a new medication when a quick Google search told me there was). I have also struggled with orders for their by-mail prescription service and have not been sent orders when I was told that I would be. The notifications are truly out of control in that you will receive the same notification up to 5 times, so you either have to deal with that or opt out completely. Sometimes the video calls won't work right away and you have to log out and log back in. The app seems pretty pointless to me with an even lower level of functionality than the website so I have stopped using it completely. I hope they are able to fix these issues in the near future so that it isn't so difficult -- I'm sure it's causing a major loss of customers.

I don’t feel like I get heard when I have a request on the chat app. I like my provider and councilor though.