CerebralReviews of cerebral.com

My care is great from my provider, but you all have got to get it together with the app. There are SO many glitches and it's been ongoing since I signed up 6 months ago.

Coordinator is no help. It takes weeks for them to figure anything out. I’m without my meds for almost two weeks now. Soon to go into withdrawal. I’ve asked my team to call me and they won’t. My prescriptions that get sent in are wrong and my pharmacy is unable to fill them. If this is what getting mental health help is like, then I have no hope for humanity. They’re unable to be consistent with refills on prescriptions which is a health hazard and potentially grounds for lawsuit.

The best part of Cerebral is getting to meet with your prescriber and figuring out the right medication. But even then, I’ve had MULTIPLE problems with getting my prescription delivered or refilled. Meetings with your care counselor are infrequent so you’re basically paying $85/month for your prescriber and an occasional meeting from your counselor. Not really worth it.

I started using cerebral to try and balance out my mental health. There was an error with my pharmacy due to an error cerebral made in my date of birth, and it took cerebral weeks to correct it so I could get my medication filled. I was finally able to get it filled after three weeks. The med didn't work, and I was told I'd need to talk to a doctor. It's February and a doctor isn't available until mid-May. Given cerebral is intended to help people with mental health issues, I wouldn't recommend it. Time is of the essence when you are dealing with mental health, and cerebral has no sense of urgency. It's a very broken system.

Prescription issue, easy to solve, just no one available in a reasonable timeframe :(

I absolutely love this app and my therapist. She totally gets five stars for not judging my crazy and supporting me through so much. But I have now had 4 prescriptions that I have ran out of thinking that I shouldn’t have to be the one that reminds you guys that I need refills. I get that it’s busy and things are getting figured out. But you had me change my persciber right before I was suppose to meet with them and I went almost 2 weeks without my meds. That’s not or nor is it healthy for the brain. I have scheduled things for a reason and you continue to mess up that schedule. Please fix this.

Seems scattered, unorganized, and a little frantic. I have multiple diagnoses from previous doctors and the providers at Cerebral seem uninformed, overworked, and frankly robotic. The time restrictions don't allow for them to give their "spiel" and actually be responsive or receptive to a patients issues. The care counselor I started with was very nice and I enjoyed talking with her, but she was replaced by a different person shortly after our first two meetings. There are a lot of changes and inconsistences. The people handling my account have changed multiple times with no notice. It is unsettling, and also challenging to reiterate the same basic things to new people every couple of weeks. I keep track of my own progress and have self-directed most of my care. They also do not follow through. I had to request my invoices with the proper coding multiple times in order to submit them to my insurance. Cerebral doesn't seem to have a problem getting in touch when the payment doesn't go through, but customer service seems to lack in response when requesting specifics, or trying to handle simple questions. I also couldn't get a proper response about cancellation. I was ultimately offered a discount in lieu of cancellation. I chose this option so I could buy myself some time as I try to find another provider.

This experience has been more detrimental than helpful for me. The counselors and prescribers have been nice enough, but my first prescriber increased my medication dosage and then quit or was terminated, and no one told me until after she didn't renew my medication and didn't show up to our appointment. I was without my medication for a week during a very stressful time. The counselor was nice, but I didn't realize that it wasn't actually counseling, but more a bunch of little activities to complete. She kept sort of changing the subject, more like a friend who doesn't really want you to talk about what is bothering you, but wants to cheer you up. My insurance will only cover my medication in a 90 day format, but Cerebral doesn't allow this, so now I just don't have any antidepressants at all. And I don't know what to do. I wish I had not signed up.