CerebralReviews of cerebral.com

My first appointment was late. Had to reschedule. Spent a week getting messages about how I didn’t show up when it was you. My meds were late. Then I finally got them. They didn’t work very well. No one responded. Then I got a message my meds were on their way on the 22nd only to find out on the day I ran out, i didn’t get it because I didn’t pay a fee that I hadn’t received until the day before I ran out of medicine. I’m more stressed now than before I started cerebral.

My prescription was sent to the pharmacy without refills. There is nowhere in the app to notify or even contact my physician. I emailed support and they told me 24 hours later they were working on it. I followed up another 24 hours later. I also had emailed the physician via the email in the appointment and then on the app chat. While my refill was ultimately sent to the pharmacy on the last possible day (I had no more pills—stopping SSRIs is bad...), I found out from the pharmacy. No one followed up with me. Overall a very very very poor experience.

Was going through some stress and wanted to talk to someone about it. Signed up. Made an appointment for a few days later. Wrote to my "team" asking questions about it. They ignored me. My appointment came and the person never showed up. Then I was sent emails that I missed the appointment. As nothing they promised was being delivered on, I wrote them and said, please cancel the account and refund my $45, since I hadn't used the service and they failed me repeatedly. They will not refund the money and they will not take responsibility. I wouldn't recommend this to an enemy.

It’s a scam. I paid $45 (and that’s half of what it usually costs apparently) and my “Doctor” missed my appointment and I haven’t heard from her since. Save your money because all this place does is take your money from you. Maybe all of the doctors aren’t scammers, but Dr. Tara Valenzuela is. She is unprofessional and shouldn’t even be allowed to be scheduled with patients. I arrived promptly on time (even early) and she never arrived. I scheduled my day around this appointment.

0/10 - do they care? I wouldn’t know cuz no one called me back. After I voiced a few legitimate concerns.

I no longer feel that I can trust Cerebral and the care it offers. I am a patient with a history of depression and a family history of suicide and I was prescribed Lexapro without being fully informed of its possible side effects, including the black box warning of an increased risk of suicide, which I experienced for three of the worst days of my life over the weekend while my Cerebral care provider was unavailable to me. Upon talking with other patients that have been prescribed Lexapro, they were prescribed it with FULL information and were allowed to give informed consent regarding what they were taking and the possible risks. My Cerebral care provider took away my right to give informed consent. I had no idea of the possible side effects aside from dry mouth and insomnia and spent two and a half days fighting suicidal thoughts and debilitating panic attacks upon starting the medication my Cerebral care provider prescribed to me. I am through the worst of it now NOT because of the Cerebral service but because of friends and family who devoted their weekend to helping me survive it when I felt like I was losing my mind and wanted to die. As someone with an autoimmune disease, I have been taking medications with possibly dangerous side effects for the past 30 years and I have never had a doctor not be 100% up front about the possible risks, from ulcers to cancer caused by the biologics I took for RA. My Cerebral care provider betrayed my trust by not fully disclosing important information about the drug she prescribed me, which seems negligent at best. Had I known I would be at an increased risk for suicidal thoughts, I never would have agreed to this medication because I am very careful about what I put in my body. The only thing my Cerebral care provider asked me was if I had any questions or concerns about starting the medication, which I did not because I foolishly assumed she had given me full information on the drug. How could I have possibly asked the right questions if I didn't know what to expect after the potential risk was minimized? If this is how Cerebral practices mental health care, you are setting a very dangerous precedent and betraying everyone who trusts your company.

I just feel like I really was not heard. I feel like when I would write or try to talk to someone I would get nothing back. Got something that made me feel like a zombie! I don’t think I should have to pay. I didn’t get any updates, it took days to have someone answer me. I want a refund for some.

I never actually received any care from Cerebral. It all seemed too impersonal for my liking. It took me a dozen emails, forms, and text messages to cancel. I still get emails every other day from them. At the bottom of every email is an "unsubscribe" link that isn't linked to anything. Just the word in plain text. Cerebral is like a bad breakup. Don't bother.