Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
cerebral.com
Website
cerebral.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 47% of reviews.
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Most recent review: October 2026.
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Cerebral was working great for my son and they just canceled his account with no warning and no communication.
Response from CerebralMar 31, 2021
Hi Valerie,
Thank you for writing in about your experience. I am sorry to hear that you and your son may have faced some difficulties when utilizing our services. I can see how this would be incredibly frustrating. I would like to take the opportunity to look into the matter and see how I can help.
Please reach out to (415)403-2156 or [email protected] and ask for me directly. I am happy to help and I hope that I can help repair your trust in Cerebral.
Best,
Molly V.
Cerebral Coordinator.
EF
Erin F.
I have been very confused about what…
I have been very confused about what has been going on and I have felt like the responses back when I ask for something have been rude. Also, I have been needing help with my new medication and the first time I could get support is 2 weeks after I have asked! That is way to long
Response from CerebralMar 31, 2021
Hi Erin,
Thank you for letting us know about the experience you had. We strive to provide affordable, quality mental health care, and I am sorry to hear that you received unsatisfactory care. I know that it can be distressing to experience wait times.
I would like to see if there is any way I can help. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to hearing more about your experience.
Kindly,
Molly V.
Cerebral Coordinator.
KH
Kellie H.
Hard to cancel!
Be warned: they’ll charge you $30-45 *immediately*, then make it difficult to cancel. I had to send an email, then fill out a form, and now apparently someone is going to call me!
Honestly I think it’s a scam.
UPDATE: I got an email from Cerebral offering me a discount if I stayed. But I already told them I’m going in to an inpatient program and *won’t* have access to their services, so I need to cancel. It’s $200 a month! I asked them for the second time to cancel my account.
I will update if they refuse to cancel. If I’m charged by them again, I’ll dispute it with my bank.
Another update: it took three more emails to get them to say my account was canceled. They also called me this morning, but I couldn't answer. Time will tell if they truly canceled it (I'll be watching my bank account).
I made it very clear I cannot use this service, as I am going into an inpatient program tomorrow. Cerebral is a subscription, not a contract, and you are allowed to cancel it.
They next asked me to remove this review. I didn't, so they flagged it with Trustpilot as being "not genuine." In other words, they're trying to say I didn't do business with them at all.
I sent back the proof Trustpilot requested--6 screen shots including the $30 they withdrew from my bank account. I certainly DID deal with them, that's the reason I'm even taking the time to do this.
My point, in the end, is to be careful. If you find yourself unable or unwilling to use this service, they make it rather difficult to cancel. Also once you sign up, they charge you right away, and every month, whether you use the service or not.
I didn't even finish my account setup, either! You will get TONS of emails if you even start to set it up.
Response from CerebralMar 26, 2021
Hi Kellie,
I appreciate you taking some time to write to us about your feedback and experience. I apologize if you faced any difficulties in canceling or utilizing our services. Your feedback is important to us as we continue to improve our services.
If there is anything I can do to assist, please let me know. I would also like to learn more about your experience with us. You can reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you.
Kindly,
Molly V.
Cerebral Coordinator
CC
CC
Had one appointment with therapist…
Had one appointment with therapist second he had to reschedule and then there wasn’t an appointment for over a month. Meds made me nauseous only took for 2 weeks no follow up then I get billed over $300 dollars.
Response from CerebralMar 25, 2021
Hi CC,
I appreciate you taking the time to share your feedback about your experience with Cerebral. We strive to provide access to timely, affordable, and quality mental healthcare, and I am sorry to hear that you may have had some difficulties in utilizing our services.
I would like to take this opportunity to speak with you and learn more about your experience with us at Cerebral. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to speaking with you soon.
Kindly,
Molly V.
Cerebral Coordinator
RA
Ranch
Very bad service... hoping it gets better.
I haven’t been contacted to book a counseling session... never got my first one. My counselor responded once way after the fact and that was it. And, that wasn’t the first time that had happened. I also had a huge cluster with getting my meds. I’m really hoping things change. This isn’t the service you want for having mental illness that keeps my mind on the edge. I feel like Cerebral doesn’t care as much as they say.
Response from CerebralMar 24, 2021
Hi there,
I appreciate you taking the time to reach out to us and share your experience with Cerebral. We strive to provide timely access to affordable, quality mental health care, and it sounds like we may have missed the mark here. I want to apologize if you received any less than satisfactory services.
In any event, I would like to take some time to connect with you and learn how we may be able to help. Please feel free to reach me at (415)403-2156 or [email protected]. I look forward to hearing from you.
Kindly,
Molly V.
Cerebral Coordinator
DE
Dea
I really liked my initial care provider…
I really liked my initial care provider but its nearly impossible to get in touch with someone when you need medication changes are refils.
Response from CerebralMar 17, 2021
Hi Dea,
I apologize for any difficulties you've faced in utilizing our services. I really appreciate you taking the time to share your experience with us. We strive to provide affordable, quality mental healthcare, and feedback, like yours, helps us to make improvements.
I want to take some time to understand more about your experience and help if possible. Please reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you.
Warm regards,
Molly V.
Cerebral Coordinator
CA
Candice
Where is my prescription??
The service was amazing. My provider was excellent and I felt, for the first time, heard as a woman of color with a mental illness. We discussed a medication regimen that would help me get better control of my illness and my life and I've been excited about this important step. However, since that day I have been waiting on my prescription to be filled and shipped. It has been almost an entire month and that is unacceptable.
I keep checking in with my Coordinator and she has been helpful, but I still don't understand what the hold up is nor has it been explained to me.
Response from CerebralMar 16, 2021
Hi Candice,
We really appreciate you taking some time to share your feedback with us. I want to apologize for any delays or difficulties you faced in utilizing our services. We hope to provide quality mental health care as efficiently as possible, and it sounds like we could have supported you better.
I hope that I can learn more about your experience and work to resolve any issues. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you.
Best,
Molly V.
Cerebral Coordinator
TI
TIFFANY
Doctor lied about meds, refused to make right
Because the service and care I received from my Counselor was great, it's unfortunate that I have to rate Cerebral at one ⭐. The 'provider' (doctor, named Kai) prescribed an SNRI for ADD even though I told him I had horrible, suicidal side effects when prescribed an SSRI. Worse, I asked him if the drug was an antidepressant and he LIED when he replied 'No'. Weeks later we couldn't get a response from him for a week, and when we did it was nonsensical and he refused to right the situation, offering only to prescribe MORE SSRI medicines and stating that 'my ADD would be improved by the SSRI meds reducing my anxiety', but I DON'T HAVE anxiety. Stopped responding when this was pointed out. It's too bad this one spoiled apple is rotting out the bunch.
Response from CerebralMar 15, 2021
Hello Tiffany,
First, I wanted to thank you for taking the time to share your experience with us. It is disappointing to hear that you received less than satisfactory care. Your feedback is valuable as we continue to improve our services. The medications we are able to provide can vary by state due to tele-health laws. I apologize if this caused any confusion.
Second, I would appreciate the opportunity to talk with you about your experience and learn a bit more. I understand these experiences may have affected your trust in Cerebral, and I would like to do what I can to fix this. Please contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to assisting you in any way I can.
Warm regards,
Molly V.
Cerebral Coordinator
