CerebralReviews of cerebral.com

It just seems sort of scam like. I talked with a counselor Tabitha over a month ago, during most of the conversation- she was telling me I needed to pray and listen to gospel music in order to beat my depression, then told me I could text her any time, she also recommended time off from work . I’m not into religion but I did think time from work would help. After speaking with my hr department and starting the leave as instructed by my care advisor Tabitha- I had a few questions as well as a form that needed to be filled out so I messaged her like she said, never got a response. This entire process is still dragging out- I was informed that the care advisor Tabitha could not fill out the form and I needed to speak with someone else. There was no communication between the workers here so instead of Tabitha speaking out on my behalf I was told that the person that would fill out the form was Mallori- who was the initial person I spoke with before speaking with my advisor Tabitha. Mallori didn’t have details about the form, so I needed to schedule another appointment with Mallori - there were no openings for at least 3 weeks. I did end up speaking with Mallori yesterday- who told me she would have the form filled out first thing this morning. Morning came and went and no form. But I do have an invoice to pay my monthly subscription charge of $85 because my insurance is not accepted, also another charge of $20 for more medication since the initial prescriptions didn’t help at all. I can’t help but to feel that everything was a little calculated and dragged out in order to collect more money. I don’t know if I’ll be contributing my subscription. There was a deadline for the form of April 7th, which also came and went. No clue if I’ll be losing my job or not. I just wish I had never started this subscription.

There are no words without being offensive !

I am not happy. Takes me for ever to get ahold of somebody and I never know when my meds are going to ship! If it wasn't for my meds actually working I'd cancel.

The absolute worst business. Terrible advice given by the non-licensed individuals you're supposed to talk to every month. I have OCD and was told to practice breathing. Medication didn't really do anything for me, but they sent me a refill before they even asked me anything about how they were working and whether I was feeling any side effects. I canceled 3 weeks before I was charged again. Luckily my card had updated because though I canceled they started to try and charge me anyway. Even though I was actively speaking with their representatives and telling them that I had canceled, they tried every day to charge my card. Very sloppy, very cold, and definitely not for anyone that has any sort of serious mental illness or need of genuine therapy. EDIT: They sent me an email requesting I change my review and based on the potential of someone not seeking help with them and stated "we would sincerely appreciate you updating or removing your Trustpilot review. I know that these issues with the providers and medications greatly affected your trust in Cerebral, although, my feeling is that these rare circumstances you faced might turn others away who are seeking support in their lives." EDIT 2: They have requested I change my review because I mentioned the new platform I am currently using that has been lifechanging. So I am removing the specific name, but I urge anyone to do their research and choose anything but Cerebral.

I started with cerebral about 6 months ago and when I first started it was amazing! However...... I ended up getting appointed a new physician and that's when the problems started. I would log into the virtual chat room 5min early, be kept waiting until AFTER our appointment time, only to be kicked out of the virtual waiting room, be marked no call no show, and then have the provider schedule a new appointment without my approval, input, or consideration to my personal schedule. This happened 3 times before I was assigned a new provider. The new provider did the same thing , and when I voiced my distaste for how I was being treated, I was gaslughted by the provider. To add insult to injury, I was sent an email about how to manage my anger. Well, that made me even more angry because here I am, trying to better myself and trusting in a company that boasts about helping people's mental health issues that are in fact causing new mental health issues, and when I addressed it I was met with lip service and a "discount". This is all completely unacceptable. To have my time, emotions, and trust played with, be insulted and mocked, and to top it all off make it dang near impossible to cancel my subscription. If you're looking for help with your mental health DO NOT TRUST THIS SITE. Please do yourself a favor and avoid what I had to go through, and find a more reputable site that actually cares about their clients, because cerebral doesn't. Update: after a lengthy discussion with one of the administrators from cerebral, I was met with more lip service and empty apologies, however, I was refunded my 99$ for the month of March considering I couldn't get ahold or see a provider in that time frame despite my numerous messages to my care team about the issues I was having. Please, please, please, don't trust this place with your mental health, they'll just make it worse. It's absolutely disgusting that this company would try to butter me up in hopes I would change my review to a better one because they can't seem to run a business cohesively or want to deal with the consequences of their actions or inaction actually. I can't believe I was treated this way by a place that's supposed to help your mental health. I stand behind my review 100% and will not be bribed, gaslighted, manipulated, abused, disrespected, or taken advantage of by ANYONE period. Cerebral had multiple opportunities to step up and fix a problem in real time, and instead I was given lip service, empty acknowledgements, and empty promises coupled with poor communication while they doubled down on their inadequate approach. Even now, the response to this review is empty and sounds like it was read from a script. If you can't be authentic and actually caring about a person's mental health, then you shouldn't be trusted to help treat it. There are people put there WAAAAYYY worse off than I am, I can only imagine the consequences your behaviors could have caused had that person been on the verge of a breakdown. Avoid this site. Please save yourself the extra pain. Update after the update. I received an email from trust pilot stating that cerebral flagged my review as inauthentic and said that I was not a customer or client, and this is a bold faced lie. Like I stated earlier, they seem to enjoy doubling down on their unprofessionalism, and if I needed any more proof of how bad this company is, they just sealed the deal with that email. I have about 2 dozen screen shots proving everything I've stated here is true. This is beyond appalling. There has to be a better or bigger organization to report these people to.

Psychiatrist lied to me and ignored me. Then getting support thereafter was nearly impossible. Not at all worth the money. Very frustrating and feeling neglected by my “care coordinator”.

It's been a month and I still dont have the help with medicine I've asked for. I just keep getting pushed back

I canceled services due to the company not taking my insurance even though I paid the promotion price up front. I received two very surface appointments and informed both professionals throughout the time that I need to pay with insurance or I would have to cancel. They said ok, long story short I receive a $90 invoice today when I only had one appointment with a intake person and a "therapist" who gave me Google tips. They never canceled anything . So unbelievably frustrating.