CerebralReviews of cerebral.com

The app is buggy. I reached out to the support team to let them know, and to try to consent to have my prescriptions refilled, only to just hear (two weeks later!!) that my prescription has been cancelled because I am physically incapable of consent because of a coding error. I have been waiting to hear back from Hanna on the support team for two weeks about this. I have been trying to offer my consent since the day I was asked to, but there is a malfunction with my app that I cannot fix by logging out and back in or reinstalling the app- the only solutions I was offered to what seems to be a coding error. I also have a video screen capture of the malfunction on my app, recorded on June 8, after I had already spoken with the support staff. Hanna said she would be transferring me to someone who could better help me, but I did not hear from Hanna nor anyone else past that point- until I was told my prescription was simply cancelled. It seems unfair that I have gone above and beyond, and I’m still now suffering medication withdrawals- significant withdrawals, including the shakes, incessant sweating, insomnia, and vomiting- because the problem was not treated with priority or urgency. I am very disappointed with the level of care and concern actually offered to me by the customer support team. In all honesty, I had a good experience with my physiatrist, but I’m not really sure what I’m paying for if I can only see her every two months and no one can help me when technical errors arise on the app that keep me from maintaining my meds. I do not have a computer, so telling me to log on through a computer browser as a solution is not feasible.

Highly unethical. Kept charging me every month, even though no services were being provided...assured me the charges would stop, only to repeatedly charge me despite several phone calls. They would swear the problem was fixed, and no more charges would go through, only to charge me yet again. Then, they had the audacity to ask me to fill out a customer service survey, promising an Amazon gift card for my survey responses. I answered the survey. No gift card was ever provided, despite their repeated assurance that it would be coming any day.

More depressed. The sad reality is that when I come to Cerebral, or they come to me.... my life gets worse. They have routinely asked me to complete things on their platform, that the system itself won't let me do. Fill out this form, make this appt, call this number. There is no form, I was ghosted by the other party for the appt, and your answering system hung up on me. I've also asked them NOT do to things, please don't call me. "well that's computer programed and we can't turn it off." I wish I didn't feel so desperate. Because I would much rather use a different service, perhaps an effective one. For now, I'm stuck here. Wish me luck I guess.

This is a terrible program for people actually in need of true mental health care. It took 24 days of them giving me the runaround, before I was informed they wouldn't sign up with my insurance. I had been waiting on medication I desperately needed. I was in contact quite often over the 3.5 weeks. My questions were always ignored. I got generic copy/paste replies telling me to be patient. This began after a week of no response to my questions and requests to switch coordinators. I was not messaging excessively. I specifically told them the issue with my insurance about 10 times over the 3.5 weeks of waiting. It took me sharing that I was becoming quite suicidal for anyone to act like they cared in the slightest. This program genuinely made me sicker.

I've tried time and again with this service and they simply never get it right. It's impossible to have medication ready on time, requires constant follow-up and the coordinators (in my case, Eileen Davis) that work the chats are terrible - they provide incorrect info most of the time. Super frustrating... Also, some prescribers will just randomly give medications without advising of side effects or dangers.... Dangerous game with this company. I'll be canceling my membership. Oh, and be warned... They try to provide incentives or discounts to give them high ratings, and if you score them low, they try to get you to take it down by discounting the next month's membership fee... shady!

They want to bill you for months and never send the medication. No one answer the phone, or responds on their app.

Wasted almost $100 on a "subscription". The subscription started the day I payed but I received no help for over a week, but I still had to pay for "services" starting the day I payed. I sent the email to cancel my subscription per the instructions of the care coordinator, and shockingly enough they didn't cancel my subscription, so I did it again, no results. Now I am on a 16 minute hold trying to get a real live person to cancel this scam. Oh and the "therapist" I got litterally told me to start journaling even though I expressed I can't journal, it's not for me, which is why I wanted to TALK to a therapist.... Do basically this place just preys on people with mental health issues and takes their money and gives them no help. If I could leave a no star review I would. I am extremely upset that I am being charged another month (the first one I will accept as my fault for being dumb enough to sign up for this), even though I requested a cancellation TWICE via the procedure from the care coordinator. And now I have been in hold for over 30 minutes. I will be sending a complaint to the Better Business Bureau about this company. Please, please don't let Cerebral take advantage of you.

Was charged $100 to be told I was too crazy to handle in all and was given four links to find hell elsewhere. So y’all robbed me mid pandemic and didn’t help me with a damn thing. Thanks for nothing.