CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Cerebral

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

Brian K.

Jun 25, 2021

I loved my practitioners, but very disappointed in Cerebral.

I loved both my Nurse Practioner and Therapist. Both were excellent on every count. I paid for May and had a half-hour with each of them in May. I live in Ohio and it was a bummer that I could not get all my meds prescribed to me by the Nurse Practitioner. That is not her fault but needs to addressed by Cerebral with the State of Ohio. I paid as much as someone from any other state and did not get all the benefits. Perhaps lowering the monthly fee for patients in states that have very strict controlled substance laws. Thus I had to opt for National Health Care to maintain my mental health and health care needs. I can't afford you both, so I had to cancel for July with Cerebral. I have been on Clonazepam for 15 years and have been very cautious about only taking it as directed for anxiety and PTSD. Now, I feel like I am being treated like an addict. It just doesn't feel right. Lastly, I paid for June, but my therapist was directed by Cerebal to cancel my June 30th 30-minute appointment. So why did I pay for June? I would like to request a refund for my $85 for June since I received no services from Cerebral. This was a big disappointment I had with and in Cerebral. So you really care about your clients' mental health or is it their monthly subscription dollars? Disappointed, Brian Krawczyk

Response from CerebralJun 25, 2021

Hi Brian, We appreciate you sharing your feedback about your experience with Cerebral. It is disappointing to hear that you were not completely satisfied with our services. I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Kind regards, Stefanie H. Cerebral Coordinator