CerebralReviews of cerebral.com

Response from CerebralJul 12, 2021

Hi Javier, Thank you for taking the time to share your feedback about your experience with Cerebral. I am sorry to hear that you have had difficulty with the cancellation process. I am sure this can be frustrating, and I apologize for this experience. I would like to see what I can do to help. Please reach out to me at (415)403-2156 or [email protected] and ask for me. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralJul 8, 2021

Hi Amber, Thank you for taking the time to share your feedback with us. I'd like to apologize for any challenges you have faced using our services. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us, and I truly regret to hear that your experience has fallen short of these qualities. I'd like to take some time to hear more about your experience, and I would greatly appreciate the opportunity to help mend this experience for you. To get in touch, you may reach me at (415) 403-2156 or by email at [email protected]. Please feel free to ask for me directly. I hope to hear from you soon. Kindly, Stefanie H. Cerebral Coordinator

Response from CerebralJul 2, 2021

Hi Jacob, Hi there, I am sorry to hear that we may not have been able to better support you. As a telehealth provider, there are some restrictions to the care we can provide. Ensuring the safety of our subscribers is a priority in the care provided here at Cerebral. It is ultimately up to the discretion of our prescribers to determine which medication is appropriate to prescribe on a case-by-case basis, but several of our subscribers do benefit from controlled medication. In any event, I want to thank you for taking the time to share this experience. I would also like to see if there is anything I can do to help. Please feel free to reach out to (415)403-2156 or [email protected], and I am happy to assist in any way I can. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJul 2, 2021

Hi Austen, I want to thank you for taking the time to share your feedback about your experience with Cerebral and sincerely apologize for any challenges you have met. It is disappointing to hear that you received less-than-satisfactory care. This is not the standard we hope to set at Cerebral. I would like to take some time to better understand your experience and see if there is anything I can do to help repair your trust in Cerebral. Please feel free to reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJul 2, 2021

Hi Chris, Thank you for taking the time to share this with us. I apologize that you've faced difficulty in utilizing our services. It sounds like there could be a technological difficulty here. I know that it can be really frustrating. I would like to do what I can to assist and ensure that the service has improved for you. Please feel free to contact me at (415)403-2156 or [email protected]. I hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJul 2, 2021

Hi there, I appreciate you taking the time to share this with us. I apologize if we were not able to best support you. It is certainly disappointing to hear. We hope to provide access to affordable, quality mental health care, and I apologize if we did not meet your expectations. Your feedback is very valuable to us as we look to improve. I would like to do what I can to help. Please reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to learning more about your experience with Cerebral and assisting you in any way possible. Kindly, Stefanie H. Cerebral Coordinator

Response from CerebralJun 30, 2021

Hi Angela, We appreciate you taking the time to share your feedback. I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator

Response from CerebralJun 30, 2021

Hi Dan, Thank you for taking the time to share your feedback with us. I'd like to apologize for any challenges you have faced using our services. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us, and I truly regret to hear that your experience has fallen short of these qualities. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. To get in touch, you may reach me at (415) 403-2156 or by email at [email protected]. Please feel free to ask for me directly. I hope to hear from you soon. Kindly, Stefanie H. Cerebral Coordinator