CerebralReviews of cerebral.com

This is the WORST company to get any king of mental health services!! Hope you don't have anything other than just depression and anxiety because they won't help you! Then they won't give refunds if they can't help you either. Its a waste of time and money!

I emailed you all to end my account since I had lost my job and only had 50$ in my account after bills to feed my kids for the month instead you guys charged me 85$ two weeks later causing my bank to overdraft and now threaten to close my account and inform future banks.. and of course lose out on the money needed to feed my children. I came to you guys looking for help and instead I have never been in a lower position in my life!

wrote me a prescription but never got.

My therapist called and cancelled I received an email and text and the was charged for the office visit. This has added stress.

Okay, so I have a medicaid issue that is ongoing in the wonderful corrupt state of Illinois. Due to a clerical error back in 2020, November to be exact. They did not transfer my case from downstate to Chicago. This has left me with a Medicaid plan that has providers downstate and no psychiatric care upstate. I just had my meeting with a "prescriber" that was on a listing that fit states other than about a list of 10-15 that were unable to be used by getcerebral.com (Illinois was not one of them for controlled substances -- one of which I take for a neurological condition as well as mental health, anxiety reason) This company targeted me due to my illness. They purposefully deceived the fact that although Illinois falls into the group of states that controlled substances are abled to be prescribed, (Please keep in mind that I have been on these meds previously and have an established verifiable history), but the prescriber with a shoulder shrug was still waiting for approval for her to be licensed to prescribe medication. Does this sound deceptive yet? Yes! Thank you for following. I submitted my insurance, my pictures of ID, my prescription bottles. Then I had a chat online where I asked these questions as my funds are dwindling as I haven't worked for close to 5 years and our savings are almost gone. They specifically target those that have Medicaid, or lack of insurance in some way to make a statement that they will help. Now I am at the point where the side effects of running out of medication have put me in risk of seizure, panic attacks, aggravating other mental health issues. Please send me the documentation that I need to verify that I infact am a user of this false service which will be disputed against because they did not allow a promotional code, 50.00 off to be used in the way they stated to me. I was charged 30.00 + 0.01 and I have not checked yet, but my account is locked, I am calling my bank on Monday because I did not authorize the charges, they were supposed to only be billed once the credit of 50 was used, (the economical 7.00 a week plan is what I chose so I could get the first month of testing the waters to see this too good to be true offer) Yet I was still billed. Immediately post consult with the "Prescriber" that wasn't Licensed in a state that the site claims to be able to prescribe in and have Licensed Prescribers, I wrote a refund request, and within a minute I had a response with legalese terms and to the lament or ignorant user, this would fly. Not me, I have spent 8 months without insurance due to Illinois screwing my case up. I know the emails of the consumer protection agencies federally and local, the Inspector Generals, the representatives that I have been in contact with, although I wish I could complaint about them as well... you would think the driver of this jalopy of a machine we are all kareening off a cliff in, would be able to steer us away, and no. They cant. GETCEREBRAL.COM IS A FAKE COMPANY. THEY PROVIDE NOTHING THAT A LOCAL COMMUNITY CLINIC OR FREE ONLINE MENTAL HEALTH SERVICE COULDNT PROVIDE. THEY TARGET THOSE LACKING MENTAL HEALTH CARE. THEY DECIEVE THOSE LACKING MENTAL HEALTH CARE.

Terrible experience. They basically stole my money. I signed up, and part way through the initial online evaluation you fill out, it informed me that they can't prescribe the majority of insomnia and anxiety meds in my state. So I cancelled and requested a refund within 10 minutes of signing up. A week later and they refuse to refund my money. I just keep getting passed around from person to person. Allegedly my subscription is cancelled, but I'm being ghosted when I ask about my refund since they can't provide the service I need. I've had to file a dispute with my credit card company as the company refuses to answer me and is keeping my money for a service I literally never used even once.

Cerebral as a whole needs to state what level of mental health care you provide. And have more empathetic providers, don’t forget this is mental health everybody’s treatment is different not black and white. But sadly your facility also lack in communication between other staff members which effects the patients directly. I’ve worked in mental health and it sadness me to say so many different facilities for mental health and dual diagnosis target patients to “help” only ending in surface level care. The only positive note is my therapist Tara Steinke is amazing and provided excellent care. I was worse after their providers care, ended up in psychosis after being switch back and forth between medications. Then cold turkeyed off Effexor which caused auditory disturbances. Now being five days later from me reporting to their support of so many horrible reactions with a three day later solution of a 15min window to see them. Then was told they have to refer me out because they can’t help my level of care. So basically they screwed me up couldn’t fix me so kicked me to the next guy. Now being five days later, I’m glad they lost me because I came in cause I just didn’t want to be sad and work on past trauma. Left way more messed and seeing once again how our health care system for mental health is sadly not always about the patient. So if you read this all, if you need basic care and a shoulder to talk to they’re great. Otherwise just don’t…

First month went well, met with my provider and got the medications I needed. Second month and my provider doesn’t have any appointments for the next three months out, and I need to speak with her to get my refills. My coordinator set up a sooner appointment- my provider just never showed up. I am now out of medication, facing withdrawal from my antidepressant, and am still reminding my own coordinator of the issue each new day we talk. All of this just in time to be charged over double what the first month was.