CerebralReviews of cerebral.com

Trustpilot (with the emphasis on "trust") deleted my first review, so I'll review them again. They charge way more than advertised and despite having sent a request to cancel, they ignored me and continued to charge my card. You have to jump thru a bunch of hoops to cancel. The first hoop is receiving a cancelation form which doesn't come immediately. If you don't constantly look for it and complete their survey, they will not cancel despite your request. Never even used service but was charged 170. Update: After deleting my review, someone at getcerebral.com responded to it and asked me to call her directly. It was impossible to request to speak to any specific person at this company despite my efforts and they know it. They told Trustpilot that I had never even had a subscription with getcerebral.com in order to get the review deleted. This was a lie. I eventually provided proof, but the review had already been deleted. Proving my point, getcerebral.com eventually gave me a full refund dating back two months without my even submitting a second request. So, I guess they do know I had a subscription after all . . . SCANDALOUS. Beware.

The experience with Cerebral was definitely not what I expected. I read the fine print of the terms and conditions thoroughly before I agreed to the service. And what I agreed to it not what I received. My counselor was nice, but clearly did not have very much experience. He canceled my second session, and tried to have me speak to someone else. Once I decided to opt out of the service. I canceled following the instructions of their terms and conditions, and they have completely given me the runaround! It’s be 4 MONTHS since I canceled, and they are still attempting to charge my credit card! And I keep getting automated messages every time I try to resolve this issue. Which ironically enough - now the service that was supposed to help me, is causing me more stress and anxiety! So here’s an update on Cerebral. My original review stands, because this was my experience until I posted a public review to share my experience. Since my original post it took Cerebral about 48-72 hours to have my issue resolved. Thanks to the Trustpilot platform. However! Now they are trying to question the integrity of my post, because I didn’t rush over and delete or update my original review per Cerebral’s request! After 4 months of drama of trying to get my subscription canceled- these people had the nerve to ask me for a favor!!!! They actually asked me to delete my post!!!! “Who’s integrity should be questioned at this point?” Nonetheless….here it is- After submission of my original review on Trustpilot. An actual human being contacted me from Cerebral and finally canceled my subscription. Overall, I still would NOT recommend their services to anyone I care about.

If I could give this place zero stars I would. Two of the medication I was given made it so I could not get out of bed after 2 weeks they made a change to my medication the change they made was increasing one of that meds that made me tired from 50mg to 200mgs. The first time I took that dose I got dizzy and the second time I took it I fell out in a parking lot with my seven-year-old daughter standing next to me. I endangered my daughter by taking these medications, is that what the $85 fee is for, I want a refund. Rhonda Buchanan

This has been the worst experience using a service like this I started out happy I was seen quickly by the dr setting me up with medications and after that I was like pulling teeth trying to contact someone to get a appointment to speak with my counselor first she missed the appointment and I got emails said I missed the appointment then she told me to reschedule but when I went to look for a day the next day wouldn’t be till the end of the month then she told me to try again because she had opened new appointments and went back to check and it still wasn’t able to be seen till the end of the month I don’t understand why prescribe medications and not speak to the patient also making appointments without confirmation again and emailing me I missed something I didn’t even set up and to see me still getting charged for the service when I still haven’t been able to be seen this is very disheartening experience

Never got into care

This company is a scam. Had an appointment with a counselor. And she talk to me about stuff like things I could do to calm down and working on my stress levels. Then they sent me to a prescriber who I had explain to them what had happened to me in the past and of course she wants me to be prescribed medication I’ve tried many times and I’ve never worked. This place is a scam and I will get my money back.Cerebral I suggest you give me my money back before you’re on channel 10 three and 13 all the local channels in the city. And I can make that happen promise you

No appointment availability, and they do not care about you. My boyfriend has been trying to get them to fill his medicine for like 4 days. They message him and disappear. This is unprofessional and shows that they do not care about customers at all.

CEREBRAL YOU SHOULD'VE CALLED AND NOT ACT IN A WAY THAT THIS MATTER IS RESOLVED.\, LOOK HOW MANY DAYS HAS GONE BY WITHOUT MY ANSWER I HOPE MY ORIGINAL EMAIL AT THE BOTTOM HELPS YOU VERIFY THE GENUINE LACK OF EXPERIENCE THIS CEREBRAL COUNSELOR HAS. YOU SEE MY WIVE WAS DOING GREAT WITH HER PRIOR COUNSELOR, UNTIL YOU CHANGED COUNSELORS ON HER, AND SINCE THEN, THIS REPLACEMENT HAS MADE COMMENTS THAT HAS CAUSED MY WIFE TO BELIEVE SHE IS ABUSED FINACIALLY AND EMOTIONALLY. I AM NOT SURPRISED BY THE WAY THIS COMPANY RESOLVES COMPLAINTS/ISSUES TO AVOID DAMAGES. THEY WANT TO TURN IT AWAY AND OFF OF THEM SO THEY CAN AVOID WHAT THEY ARE TRULY DOING. I WAS SENT AN EMAIL AND ASKED TO PROVIDE MORE INFORMATION ABOT MY ORIGINAL COMPLAINT ON TRUSTPILOT, HERE IS WHAT IT CONTAINED: Provide Cerebral with more information This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business. Email: Reference number: Full name: Phone number: Click To Send NOT ANYPLACE FOR ME TO GIVE THEM MORE INFORMATION. THEY WANT MY EMAIL, NAME AND NUMBER WHEN THEY HAVE THAT ALREADY IN MY ORIGINAL EMAIL. I HAVE MORE INFORMATION, THE EMAIL REPLY FROM CEREBRAL TO MY ORIGINAL EMAIL...SO I PLACED MY "MORE INFORMATION" HERE SO THEY CAN UNDERSTAND THIS GENUINE EXPERIENCE. --------------------------------------------------------- REPLY Fr: ME Wed 7/14/2021 10:17 AM To: Support GetCerebral I didn’t ask to discuss it; I don’t need to. I am telling you what I know and what Cerebral needs to do with counselors not trained to recognize PMDD. She was told to go to Wxxx Hope and she did and they told her more stuff wrong with her because of her Domestic Abuse….and she has never lived with domestic abuse. And she thinks PMDD isn’t real because it came from me. But I know my wife better than anyone and every doctor and counselor has done the same thing. 12 Years, that’s the average a woman goes miss diagnosed before finding out she has PMDD. I’m trying to save my marriage and I will not have a counselor suggest domestic violence or abuse and plant that seed in my wife’s head and then she believes that’s what it was, I won’t have it. Have a blessed day, ME -------------------------------------------------------- REPLY Fr: Support GetCerebral Jul 14, 2021, 7:27 PDT To: Hi there ME, Thanks for emailing in. I sincerely apologize for this. We would not be able to discuss anything pertaining to her care or their interactions in general with regard to this matter. Best, Support GetCerebral Coordinator The Cerebral Care Team at getcerebral.com Visit our Help Center at support.getcerebral.com -------------------------------------------------------- ORIGINAL EMAIL Fr: ME Jul 12, 2021, 1:20 PDT To: Support GetCerebral You may want to educate yourselves and re-evaluate all the women being misdiagnosed or because this program with counselors sending out an emotional wheel or a log for anxiety and other gadgets, do you think that person can concentrate long enough to do any of that? My experience is no. You see I love my wife so much that when I found out about PMDD. I tracked the symptoms for 2 months, and the thought of having an open conversation about this is one thing, but actually having to bringing this up to someone you are in love with and you are fighting for your marriage with but know the repercussions for saying something to her about it, will not be easy. She has always blamed me for anxiety and now I find out she's claiming domestic abuse. She changed it the next day when I confronted her about it and asked why she would do this, but she changed it the next day to emotional and financial abuse (and this is when the counselor says I am so sorry to hear that you are going through all of this we know it can be scary) Now that you have this bit of info I am going to give you a short story. I recently found out about this, let me be blunt, my wife's counselor is fresh out of school and has been a counselor for at total of 4 months. Am I mad, you bet, because now she tells this counselor and the coordinator she left me because of domestic abuse and you obliged by telling her where to go. I would love to see your questions used during visits that show your diagnoses, or do you just agree with all people that have a mental illness, make them feel like they have someone that will just listen and then tell them you are so sorry, and mail out their prescriptions. Educate yourself now about PMDD. You may feel satisfaction for helping others and saving lives, think twice now and make sure that's what you're doing before you harm another marriage. 1. PMDD look up everything about it 2. IAMPD look it up ME