CerebralReviews of cerebral.com

Response from CerebralAug 22, 2021

Hi Lisa Ann, this is Stefanie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. This is certainly not the high standard of care that we expect from our clinicians, and I regret to hear that you have faced this burden with using our services. We are wholeheartedly striving to support individuals along their mental health journey in providing access to affordable and quality mental health care for our subscribers. It is certainly disappointing to hear that you may have received less than satisfactory care in your experience with us. I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403-2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralAug 22, 2021

Hi Randa, Thanks for writing in. I sincerely apologize for any confusion regarding the pricing structure for the subscriptions that we currently offer. We aim to provide affordable, high-quality mental health care for all of our subscribers, and we are constantly working to improve our services so that we can deliver excellent care. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. Please feel free to contact me at (415)403-2156 or [email protected]. You may contact me personally for any further assistance, and I'd be glad to help however I can. Looking forward to connecting with you. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 22, 2021

Hi Paul, I want to thank you for taking the time to share this helpful feedback about your experience with Cerebral. We're constantly working to improve our services here at Cerebral, and we sincerely apologize for any inconvenience you may have recently met with using the services. If you would be willing to speak further, I'd like to see how I can assist. Please feel free to contact (415)403-2156 or [email protected] and ask for me. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Kristin, This is Stefanie from Cerebral, and I want to thank you taking the time to share your feedback with us. We apologize for any difficulty you've met with scheduling your recent care appointments. We also know that cost plays a factor and we are actively working on ways to provide affordability and to improve access to high quality mental health care. If you would be willing to speak further, I would appreciate the opportunity to learn more about your experience with Cerebral and help to mend the situation however I can, including assisting you with getting your follow-up appointments scheduled. I can be reached at our support line at 415-403-2156 or by email at [email protected]. I'll be looking forward to connecting with you soon. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Christina, this is Stefanie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to support individuals along their mental health journey, and we want to address any experiences with our service that have been less-than excellent. We understand the importance of reliable support, and sincerely regret to hear that you experienced this trouble in scheduling appointments with your therapist. I want to make sure we do everything we can to remedy this situation. To get in touch, you may reach me at 415-403-2156 or at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Regina, this is Stefanie from Cerebral. I wanted to take a moment to reach out regarding the concerns you’ve shared. We wholeheartedly regret to hear that your experience using Cerebral was less than exceptional. Our goal is to provide high quality care and support for all of our users while also striving to bridge the gap in mental healthcare. With that in mind, we regret to hear that your experience was short of these qualities. We care deeply about our client’s experiences and would like to do everything we can to remedy this experience for you. To get in touch, feel free to call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. You are welcome to request me by name; I want to ensure that your concerns are heard and I am more than happy to be your direct point of contact until we find a resolution for you. We hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 18, 2021

Hi Lana, We appreciate you sharing your feedback about your experience with Cerebral. I sincerely apologize, as this is not the high standard of care that we hope to provide, and I'd like to see what I might be able to do to make the situation better. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralAug 17, 2021

Hi Steven, We appreciate you taking the time to share your feedback with us. I apologize that you may have faced difficulties in utilizing our services. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. We’d love to find a way to make Cerebral better work for you and to hopefully help repair your trust in Cerebral. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator