CerebralReviews of cerebral.com

This platform and service model is not ready to go live. So many issues and errors. Do not use this telehealth provider until they can figure out how to deliver virtual care ans client follow up. They will take your money and no refunds. Once you cancel your membership, good luck reading the messages in their app.

Terrible! Don't waste your money on this site. It will cause you so much frustration. Medical provider has 2 options: sleeping pills & anti-depressants. So that's what they give everyone. I told him I wanted something for anxiety not anti-depressants. He insisted on Prozac. (I live near Cal. wildfires - scary). Sleeping pill gave me an entire night of panic attacks and no sleep. No one to contact for help. Care Counselor issues too. Scheduled for 7:30am. Logged onto call at 7:28am. Couldn't log on - instead was brought to a scheduling page. Read email. Care Counselor had rescheduled our call for 7:00am and sent the notification at 4:33am. Cancelled my account. They're not worth the aggravation. Saw my Functional medicine dr and blood tests showed that I was extremely low on estrogen. She said BHT is all I need and Pharma GABA for sleep. She was right. I'm feeing better! Find a Functional Medicine Doctor and get to the root cause instead of just big pharma bandaids.

Not a good experience

I had told my prescriber my mother had adverse side effects from Wellbutrin, i told her the side effects were suicidal and homicidal thinking, and she said it wouldn’t matter. Sure enough i had suicidal thinking and was in a horribly dark place and i stopped immediately. when she met with me she told me she would add to my chart that my mom had adverse reactions…as if i never told her before. She also had me taking wellbutrin with my lexapro which ive never heard of. She increased my lexapro when wellbutrin didn’t work and what she said verbally didn’t match what the bottle said so i have given up and i’m staying at my regular 20 mg lexapro. the care counselor was useless and offered nothing. i’ll be cancelling once my insurance activates with my job

I had no insurance and my psychiatrist visits we're getting more and more expensive even though they were video visits. So after I heard about this app I thought I would give it a try, I have bipolar one and explained my situation to the prescriber and was prescribed my existing prescription. About a week later I met with the counselor great session was impressed but I was getting all this for $85 a month. A couple days later as I was preparing my medical records to forward to my new prescriber, I got a text from the admin saying they thought I should go back to in person treatment with my old doctor. They hadn't received my records, they didn't call to explain, They basically broke up with me via text but still wanted me to start paying $65 a month for the app. And didn't offer a refund for what I already paid. No phone call no explanations just break up via text. I think for other people this could have been a dangerous recipe. Dear Cerebral congratulations on making an app but you're dealing with peoples mental health, it's real life not just an app. that's not safe or professional. Easy app though 🙄

They keep changing my prescriber because each one they chose could not prescribe the medication I use due to licensing and state licensing. And then my prescriber missed 2 appointments.

Be careful when you cancel. I requested a cancellation in July from here and there was a process via email. I did receive a cancel confirmation. The cancel date according them was 8/23 and my monthly renewal subscription was 8/21. They tried to charge me again but luckily I updated my payment info so no $ was taken. Just be aware. Also it’s a big waste of time and money. Disappointed.

Horrible! I’m absolutely disgusted with this company. It’s a complete and total SCAM! I paid over $300 and talked to a prescriber on a Sunday that told me she couldn’t help me and that someone else would reach out to me within the next day or two. Three days go by and I reached out to Support…these are the emails that followed: Wednesday: Hello, I had a session with prescriber Michelle on Sunday and she said someone would be reaching out to me to schedule a follow up by Tuesday, but it’s Wednesday and I haven’t heard anything yet. Is it possible to schedule that here? Thanks, Justin S. Thursday: Hi Judith, (They couldn’t even get my name right from an email) Good day! You just had the visit 4 days ago. It usually takes 3 months before a client receives a notification for a follow up visit. Best, Julius D Thursday evening: Hi Julius, First, my name is Justin, not Judith. Secondly, the prescriber said she wanted a second opinion regarding bipolar disorder. You’re telling me this second opinion takes 3 months and I’m to pay $900 in the meantime before even being prescribed medication? If that’s the case, where may I find information on cancelling your services? This has been a momentous waste of my time and money. I’m very happy to share my experience with other people as needed as well. Your asking me to pay nearly $1000 to wait for nothing, and it’s a scam. Finally, it doesn’t matter if I just had a visit 4 days ago or 4 minutes ago, you should at least take the time to look into my concern because I genuinely hope this is just an oversight due to laziness on your part to not just simply look into it. So, for the second time: I was supposed to receive a call Monday or Tuesday to schedule the visit with that second prescriber to discuss bipolar disorder and I haven’t been able to schedule it. Are you going to look into it and have them reach back out or give me the resources to get in touch with that person, or are you not? Michelle didn’t say 3 months, she said two days and I’m on day four now… Thanks, Justin S Friday: Hi Justin, Good day! I do apologize. I'm terrible with names. I'm sorry to hear that you've decided to discontinue receiving mental health services from Cerebral. In order to move forward with the cancellation process, please fill out the following form. Once you have filled it out, kindly wait for the cancellation team to contact you regarding cancellation or any other requests. It is important to note that your subscription will remain active until this has been completed and a Coordinator confirms cancellation. Upon completion, you can expect a member of our Coordination team to be in touch with you regarding the status of your request. Once your cancellation has been processed, you will continue to have access to your records through Cerebral, but your treatment and medication plan will be suspended, and any upcoming appointments will be removed. We look forward to speaking with you soon. Best, Julius D Friday afternoon: Hi Julius, Looks like you opted to lose a customer instead of helping them. What a shame! I’ll be sharing this experience, as well as these emails anywhere I’m able to review your company. People need help, and your company is preying and scamming on innocent people and if I can keep just one person from giving you a dime, I did them a better service than you or your company has ever dreamed of. Not sure how you can sleep at night… Good luck, Justin S Employees for this “mental health organization” have zero interest in assisting, listening, or supporting their patients and that’s all the wrong things to be when you’re supposedly in the business of “helping people” BUYER BEWARE!!! DO NOT GIVE YOUR MONEY OR PERSONAL INFORMATION TO THIS COMPANY!!! *Update* Immediately after the reviews were posted, Cerebral scrambled to “fix” it and quiet me down. They offered discounts, refunds, etc; however I’m not looking for money, I’m looking to keep someone from making the same mistake I made. Cerebral has asked me to modify my review since this is an “isolated incident” but I encourage you to read some of the countless other negative reviews which cite similar incidents as mine. I stand by my statement- BUYER BEWARE!! It shouldn’t take this much effort to be heard and understood by people claiming they listen and understand.