CerebralReviews of cerebral.com

I was really optimistic when signing up for Cerebral and thought that it would be a great opportunity for me to improve my mental health. Boy, was I wrong. You are required to give payment information before even going through all of the rest of the set up process. I thought I was signing up for counseling but after they took my money found out it was only psychiatric medical care. This is the “run-around” they give you when you use insurance to sign up. They charge you for a whole month up front but I was not able to choose my provider and the assigned provider was not available to see me for several weeks. Mental Health is a VERY PERSONAL experience and clients need to be able to choose the provider that they view is the best for them. The website is extremely confusing to navigate. I reached out to my “care counselor”/coordinator who is not a counselor but essentially a billing support agent who does not care at all. This title is confusing. That person was unhelpful and told me to email cerebral support who was also unhelpful and completely blew off my concerns. First impressions are critical. Your clients have to know that you care. Since I quickly realized that Cerebral as a platform did not care about me, I decided to cancel two days after subscribing. I then got the run around from billing who tried to claim since because they are a subscription model they could only refund me 50% even though I didn’t use any of their services. I was adamant on getting a full refund since the only reason I cancelled was a lack of support and availability from Cerebral. Cerebral did not provide or attempt to provide the services that I agreed to. They finally agreed to a full refund but in the whole process did not attempt to resolve my concerns and assist me, which would have been the preferred outcome. They only wanted my money. There is a huge stigma on Mental Health and companies like Cerebral have a responsibility to genuinely assist clients that reach out to them for help. Treat them with the upmost kindness, respect, and understanding and address their concerns. Cerebral is more concerned with business and taking your money than they are with helping you. They are setting back the mental health stigma and because so many people have had negative experiences, this is deterring people that really need assistance from reaching out. This company is a scam and I highly recommend that you stay away from it.

It’s really hard to get through to speak with anyone. My first prescription was lost by fedex, I wasn’t issued a refund but instead had to pay triple at a pharmacy. Then before the month is up I get charged for another prescription then the first one that was lost showed up! So now I have three months worth of medicine and I had to ask two separate time what’s going on. I had to call over 11 times to get through to someone and send multiple messages I have spent over $200 on two prescriptions and $80 on the actual subscription when I could have just gone so where local and be able to speak with someone. Once cerebral gets your money they do not care. They are cold and impersonal, find someone local if you can!

No real service if you want the low tier. Medication was never ordered and the system wont fix it for you. Sent an email to Support and it just replied with rate the support email. After you speak with a "doctor" everything else is an automated response. Update: no resolutions to any of my issues, canceling was a hassle. They spent more time trying to remove this review then providing anything form their "subscription services".

Terrible experience! Couldn't figure out how to get to appointment (not computer savvy) and when I asked for assistance they were closed! Therapist said I was a NO SHOW in 5 minutes time! NEVER GOT ANY HELP FROM ANYONE! I went to the ER. I canceled this service and got a confirmation but they continue to harass and abuse me! STAY AWAY FROM THESE GOLD DIGGERS! THEY GET YOUR CREDIT CARD ~ IN RETURN THEY NEVER WANT TO LET GO FOR DOING NOTHING TO HELP!!!! SCAM ARTISTS! Will be reporting them to Attorney General and BBB.

If I could give this negative stars, I would. This entire program has been a waste of my energy and time. Communication is not up to par and canceling is a major headache. Claims to have support. Really? Try calling the phone number and see how much of your time is wasted just to get in touch with a human being. I should have known better with all of constant marketing emails and text messages. NEVER AGAIN.

Not happy with the level of care I’m receiving. It would be nice to know when you sign up for a membership that you get 1 session a month for 30mins. How effective is a 30 min session with a care counselor? Any additional sessions are an extra 30$ per session on top of the $85 you’re paying a month. For that price it’s better to talk to a LICENSED therapist or psychiatrist in your area than talking to a counselor. Complete rip off. I also told my care coordinator that the meds don’t work, I had to wait 6 weeks before taking to my doctor again about the the meds that I’m paying for that don’t work.

This is a total scam. They advertise $33 per week for therapy and meds. You end up being charged $80 per week plus $30 for meds. In my 2 months I was only able to get the therapy once. My therapists and providers continuously cancelled our appointments with no notice or explanation. Then they’d reschedule for random times I wasn’t available. Or they’d assign me a provider with no availability at all. They charge you for therapy and make scheduling impossible. They charged me $750 for 2 months of therapy and app I got was one session and a huge headache. This is a total rip off taking advantage of vulnerable and depressed people. They whole selling point is telehealth and how you choose your therapist and provider but that isn’t the case. You can’t schedule yourself and no one can schedule for you and ty no one at cerebral really cares. It’s a subscription service so they are paid if you get therapy or don’t. UPDATE: BTW THEY POST A RESPONSE HERE TO MAKE IT SEEM LIKE THEY ARE TRYING TO RESOLVE THE ISSUE (RACHEL) BUT THEY DO NOT RESPOND TO YOUR EMAILS OR PHONE CALLS. ALL LIES. THEY WILL TAKE YOUR MONEY AND IGNORE YOUR EMAILS. BEWARE!!!! THEY OFFER NO RESOLUTION AT ALL BECAUSE THEY ONLY CARE ABOUT STEALING YOUR MONEY!!!!

So, my boyfriend signed up for this service as he has to wait 90 days for any therapist on his insurance, so we thought let's try Cerebral for the 30-day special promo they have going on now...well the first week he met with a prescriber, and was suppose to have a counselor see him the following weekend, well, wouldn't cha know, the counselor canceled and said he cannot take on my boyfriend as a client due to scheduling conflicts, what??? ya ok...and now, no one has contacted him, no one, to reschedule or anything, so guess what, We want a refund because Cerebral failed to live up to their end of the agreement, and offered no other counselor to fill the void. Shame really... I guess this is the game they play, offer a discount, but then stall until the 30 days is up and then say, so now the regular fees go into effect, but we have great news, we found you a perfect therapist...ya, no, blah, blah...Refund and Bye...