CerebralReviews of cerebral.com

If you actually want proper care with Cerebral, prepare to be on the phone with them for hours each week. They don't even pick up half the time and the people who do can never help you, so you just have to keep calling and emailing. I have been sent the wrong medication, been made to wait a week and half for medication, my portal was not updated when my medication changed. I have sat through awful therapists, therapists who cancel within an hour of my appointment and same-day, issues with technology (video ends abruptly and takes 10 minutes to come back with no extension to the session). If you can get care anywhere else, do it. This is a joke. They also accept very little insurance, so prepare to pay $85/month just to have someone write you a presciption and never check in, or $325/month for bogus therapy (if it even happens - they cancel all the time) and meds which won't even arrive on time or be what they prescribed you. A giant waste of time and money.

Cerebral started out great, but quickly proved too good to be true. My provider and therapist were great, but both left due to the company basically pulling pay and benefits from their employees. This caused me to be moved from provider to provider basically changing my treatment every month. Some providers wouldn’t even bother to read my medical notes. I would have appointments that would be canceled without explanation, then moved on a different day/time with a whole new person, all without even asking if it was okay. Their website states that it takes my insurance, and I spent weeks verifying this with them, only for them to tell me they couldn't honor it because they didn't have providers that were covered available. This would make my payments much more expensive, so they told me they would charge me a discounted rate since I was insured- but they just continued to charge me the non insured price without this discount. I even had providers tell me they were covered by my insurance and that I should reach out to make sure I was being billed correctly, but they never fixed it. I also payed for medication I never received- multiple times. This would result in me going weeks without medication, which is dangerous! They told me they would refund me for these medications I never received, but they never did. When they finally would send my medication to the correct pharmacy, a lot of the time it was the wrong dosage, but any time I asked about it, they never fixed it. After being frustrated about all these issues that continued to happen month after month, I decided to cancel my account with them, only to be charged again for services I never received. I have tried reaching out about getting refunded for this, as well as the medications I never got, the services that were billed incorrectly, and the multiple discounts I was promised but never given- but all I get from customer service is copy-and-paste responses telling me that someone will have to get back to me. For a service that is supposed to help people with their mental health, they have only made mine worse, and have put me in financial restraints in the process. Honestly this place is just a lawsuit waiting to happen.

I'm not a patient; I'm on the phone right now with my daughter, who is a patient at our recommendation. IT seems that you have had a change of ownership/management and that has negatively affected your quality and customer service. As a 28 year veteran police officer, I take mental health seriously; when my oldest daughter came to my wife and I asking for assistance with locating help with her depression and anxiety, my wife did some research and recommended your company. Initially, things went well, although there was some confusion about the amount she was being charged. Now, her therapist has quit, as have many not in upper management, apparently (this is based on statements from former employees and may, of course, be incorrect). She hasn't been connected with another therapist, but she is still being charged over $350 per month. The account that she and her boyfriend allowed you to access for payments is now empty but you still try to take payments from it on a monthly basis and then harass her about non-payment when she has not received any services or medications from your company. This has been going on for approximately 4 month; she has been offered a discount but never got it, she has been charged for medication and appointments she has not received and still she is no closer to being able to cancel or to getting a refund for all the money you have taken from her - adding to her stress level greatly, of course. Having seen your replies to some of these complaints, I have taken the liberty of providing her with the phone number and name given to others for assistance over the last few days. While I am hopeful that some positive action will be taken and that this is merely a symptom of growing pains in your company, I hope that you take seriously the potential damage to the mental health of many of your patients that you are causing in the meantime.

Customer service is terrible. My appointment with my counselor got canceled last minute for no reason (it was my first session) and then they changed my counselor and picked a new one for me. The issue was that new counselor wasn't available for 3 more weeks. Tried to cancel my service the day of and they refused to give me a refund despite me not having access to my counselor yet. So I paid $120 just to get a prescription filled basically. Poor communication and generic email responses when trying to talk to customer service about literally anything. Honestly it's worth it just to go to an in person psychiatrist/therapist in my opinion. I at least feel more listened to that way.

I was prescribed Straterra for ADHD by my prescriber and after the first few days I experienced a lot of fatigue and nausea. The nausea progressed to vomiting. When the medicine was prescribed to me, there weren't instructions on how or when I was suppose to take the medication. I contacted the care team to let them know what was going on. My prescriber followed up 4 days later it should subside in 2 weeks. I work from home doing insurance and take about 50 calls a day plus I'm a single mother. Therefore, I'm suppose to barely function due to exhaustion and vomiting at work and be a crappy parent because I'm exhausted all the time and vomiting. Believe the bad reviews. I took them with a grain of salt and decided to use Cerebral for ease and comfort. It was a huge mistake. This is what ease and comfort gets you: Sub par mental health services and crappy contact. Cerebral is a giant lawsuit waiting to happen. Update 9/30/21: I submitted paperwork 7 business days in advance to cancel my membership. I haven't used the service again because of my horrible experience. I submitted the required form and received a confirmation email that my cancellation will be processed with 3 business days as per their standard cancellation procedure. After 5 business days, I sent Cerebral an email regarding my delayed cancellation. Cerebral acknowledged they have my cancellation form and have not processed it within their 3 business day policy. You can't remove your credit card information from the app or the website. My credit card is scheduled to be billed tomorrow. I just filed a fraud complaint with the FTC today because of Cerebral's illegal and fraudulent business practices. Now, I also have to file with my state's attorney general. I have all emails to prove this claim with the illegal billing practices of Cerebral. I wish I took other people's negative reviews of Cerebral more seriously. I honestly thought they were just disgruntled people. I wouldn't be in this situation now if I listened.

Customer service is awful. My care coordinator was nice, but I switched to Cerebral initially to get my Adderall medication mailed to me. My pharmacy frequently runs out of my prescription. I had my initial appointment and concluded that I would not get Adderall mailed because of the class of drug it is. The person I spoke with didn't tell me I had to cancel even though we both concluded their service wouldn't not work for me. I have now been charged $85.00, and I have asked for a refund and have received an additional invoice for $85.00, which I will not be paying. No care and no medication for $85 plus the additional $29? I am extremely upset with my experience. Money is so tight right now, and every time I write in, they say I have to fill out this form to cancel. That should never, ever, ever be the case. I should be able to cancel with a human—really terrible experience from people who are supposed to be HELPING, not HURTING.

A complete nightmare. Thanks, Cerebral.

I have tried to cancel to no avail. I was charged a second time for 85.00 I would like a refund and for this to be cancelled.