CerebralReviews of cerebral.com

The videos can be a little pixel-esq due to connection, but aside that, I received help and clarity. The first step is always the hardest, and now that I've started, I hope receiving help can only get better and easier from here.

Had a great experience

I would give a 5 star if it was just for the prescribers a counselors, The only issue I have is the app doesn’t keep meds and exercises up to date. I’ve been using cerebral for about 9 months and those have not been updated in 5 months. Kind of frustrating. Other than that The Counselor and prescribers are very pleasant and easy to talk to.

Hello.. I’m Rachael, 28; Florida.. I have a hard time when I feel I’m taking time away from my family, for myself. Especially if I hit a few obstacles along the way, such as cancelled appts, extended wait times to be seen, no babysitter, general anxiety, or even if someone gets sick/hurt around the appt date/time.. This site/app has changed the game with mental health, I feel like I’ve come farther in 1yr with my mental health struggles than I have my whole adult life.. Honestly thats even with me not committing fully to my therapy and my mental health (it has its rough days!) by that, I mean occasionally missing appts, not setting the time aside to do my exercises/assessments, continuing my meds daily/ after needing refills, and not rescheduling appts for myself. I DO NOT RECOMMEND DOING THOSE THINGS I’m just being honest on how it’s gone for myself. So to say, it does have a lot to do with what you are willing to commit yourself to and what work you’re willing to put in as well, it has made my struggle with mental health so much more achievable. The only things I’d like to see improved maybe would be a specific goal chart/or objectives that my therapist/& medication provider would have set towards moving forward along with what I have worked on/how far I’ve come.. & also the things that need work still/or I haven’t progressed in yet. That’s my personal opinion, probably because I feel that would give me an idea of where I’m at, and where I’d like to be. Give me sort of an outline of my strengths, and where I need to work on more.. nothing negative.. just a way for me evaluate where I’m at, and where I want to go to (my goals.) Thankyou for your time & I hope this makes things a little easier, or at the least more informative of your choices you have for mental health

so far i’ve really liked everyone i worked with and felt a genuine connection with my therapist. the interface is fairly easy as well. the only reason it’s not 5 stars is because they don’t take my insurance and it’s pretty expensive monthly :/

I’m very frustrated with the customer service at Cerebral. There’s no way for my prescriber to send me a message in the chat, if there is a problem with medication there’s no way to get a message to the specific prescriber in a timely manner, the lack of communication and customer service on a mental health app/service can be life or death for some people. If I wasn’t so comfortable and impressed with my prescriber and my counselor I would find another mental health care provider service because of the customer service issues. The “care coordinator” is useless! They don’t get the messages to my providers in a timely manner, if at all. They also don’t get me the communications from my providers within a reasonable amount of time, or at all. Cerebral really needs to work on the providers and patients being able to communicate better. The Care Coordinator, I believe, is supposed to be like the office staff or nurse in a provider’s office that acts as a go-between or liaison between the patients and the providers, taking care of the little issues, passing along urgent and necessary communication to the providers, and explaining to the patients procedures/protocol/etc. when the providers ask them to. I have not had a Care Coordinator yet who actually does this. I HATE THE LACK OF CUSTOMER SERVICE! I hate that as a patient I have no way to get a problem resolved, whether it be medication related or documentation, or any other issue, in a reasonable amount of time. These kinds of issues SHOULD be taken care of in hours or a few days. In my experience it’s been taking weeks because of communication issues. I love my Therapist. I love my Prescriber. My two providers are the only things keeping me on Cerebral.

I have had a hard time in the midst of my divorce and transition from active duty military. My therapist on Cerebral has been a support system for me and Cerebral had added the convenience of seeking help virtually. I now have the time to work on myself without paying a lot for care or leaving work early to meet in person. Very flexible!

the woman i worked with was very detailed and she worked well with me even though i was having technical difficulties