CerebralReviews of cerebral.com

It's fine. I have definitely received help. Generally I do not like therapy. And this therapy has not exceeded my low expectations. I usually feel worse afterwards. Fortunately overall I feel better. So, 3 stars.

I give 3 stars due to scheduling issues including lost appointments and cancellations, prescription refill issues since I switched to a local pharmacy after receiving damaged prescription via delivery, and having 1 month where I did not speak to my talk provider and will not be speaking to the prescription provider next month due to your scheduling. I had an appointment with my prescriber moved just so I could discuss the prescription refill protocol when a help center person could not answer my questions, and had a hard time rescheduling the appointment that was for the following month's visit. I have to request my prescription be sent to my pharmacy for filling and also to receive a link to schedule for the next month's visit.

This isthis is harrasmwnt where you write your review...

When First got with cerebral I was deeply depressed and crippled with anxiety. Those symptoms have Ben addressed quite fast my prescriber found meds for those conditions. However my insomnia has remained virtually untreated, after being bounced around from one med to the next. So I had Ben switched to a prescriber that has the ability to, prescribe controlled substances; however I have a feeling that she is unwilling to do so. The last med she placed me on caused me to sleep excessively, and caused a relapse in depression. I recommended a non narcotic med and she seemed onboard, but the following day was told it’s not in the formulary. Was told I’d have to take xx med a antidepressant, I expressed my distaste with that option. As of yet no resolution has been made. I feel as though Ive about reached the end with cerebral. And next month when my insurance is active I’ll pursue other avenue of treatment.

It’s kinda silly tht you don’t accept my insurance and then you harass me for payment. Discontinuing because it’s too expensive and very insensitive

I signed up for this service to assist me with my focus. I have a therapist outside of this service and was looking for a way to assist me with focusing on work. Instead I was considered to be depressed and given multiple medications to combat depression. After conversations with my therapist it is deemed that I am not depressed and do not need antidepressant. Additionally, she recommended that I receive focus and attention supporting medication. Since this has not been provided I am cancelling this service. I gave this service 3 stars since it can provide efficient service, however does not meet my needs.

Changing my prior review from 1 to 3 stars. The cancellation process is a nightmare, even if its for something as simple as insurance not taking. However, they did manage to get things squared away after a bit of work. Talked to support over the phone and they were a bit more receptive when compared to the folks over email. Definitely call if theres any issues.

As someone who struggles with social anxiety, the idea of being able to receive online mental health treatment is appealing! However, the depth and attention they pay to actually diagnosing you is reduced to a form and scale of 1-5. The “prescriber” who first saw me didn’t read up on the history I provided via questionare before our scheduled appointment, was late, and spent the whole time squinting at a separate screen. I was extremely hesitant trusting someone with little to no understanding about their job to prescribe me medication with serious side effects. After this encounter, I decided to cancel immediately and cease all services. The cancel process was pretty quick and easy. It’s only a shame that they don’t guarantee their platform with a money back promise. I should’ve known better than to trust the professionalism of a company that doesn’t offer such. Edit: A customer success rep reached out to me and issued a full refund for the service I received. Definitely an unexpected and pleasant surprise so I’m increasing my score from 2-3 stars. Will I be using this service again, probably not. But their customer service department is top notch.