CerebralReviews of cerebral.com

My care counselor is one of the only things I like about Cerebral. Every month, there are always huge issues with getting my medications filled: firstly, with no notice I had to change providers and was told last minute that I would need to see the new one first before I could get a refill. Then, every month she was impossible to schedule with, which meant I needed to email customer service each month to try and set an appointment date. One month, they did not refill my daily medication, and instead filled only my "as needed" meds which I had not indicated I needed. I was then charged for the rushed additional shipping for them, even though it was not my mistake. This last refill was declined, after confirming that I wouldn't need to see my practitioner for another couple months. Again, shes impossible to schedule with, and I imagine Im going to need to pay for expedited shipping again when she does approve them. I've been left without my necessary medication month after month since I started using Cerebral. Honestly, if it wasn't so difficult to get in to see a real mental health doctor in my area, I would have quit paying the exorbitant fees to Cerebral after the first 3 months of messed up medications.

I did not really feel mentally more stable. They will prescribe you medication but care coordinator duties are not like therapist duties. So they don’t really ask what’s going on in you’re life just how the meds help. It’s just a weird program. You see a doctor for meds once in awhile and a care coordinator to make sure you get the meds but it’s not therapy at all. Just a way to get meds honestly which is not what I needed.

During the pandemic my mental health took a rather drastic plummet. After struggling for a while, I started doing my research on finding remote mental health help that was affordable and could help get me back on track. I've been utilizing Cerebral for about 6 months now. In general, I love how easily accessible it was. Video calls to your prescriber and your therapist that you can access via the app even on your phone. The downfalls? You can't easily access your prescriber, the price is extremely expensive for the mediocre sessions I've received. When your therapist has to skip a week of therapy, you get a percentage discount on that months plan, however you get no reimbursement or even acknowledgement if your therapist/prescriber has a bad connection and it interrupts your entire session. I'm currently being charged $130 over the monthly plan that's advertised at $195. It feels as if Cerebral is trying to monopolize on the poor mental health the last 2 years has brought about to just about everyone. If you need to reach out to a "care coordinator" or customer support, you will never speak with the same person twice. Any inquiry I have is met with a response from someone I haven't even spoken to previously. Consistency is not key here. How are you expected to receive good service is there seems to be no communication behind the scenes? I've returned to update my review, taking away one star and leaving a very strong 2 star review after getting a reply to my customer support inquiry. I clearly stated the quality of my most recent therapy session and prescriber video calls were very unsatisfactory, and I was offered to be linked with a new therapist. I'm unsure how that addresses any of my concerns regarding poor quality of service. I continue staying with cerebral due to needing the medications I'm on. I've begun looking at other platforms that are less expensive. It's really not worth the money, at all.

A lot if issues with scheduling or rescheduling appointments. Provider will only have 1 day available 4 months after appointment. The scheduling calendar seems to change often or providers aren't often available. The video portion of the app also doesn't work often and then the session is done over the phone.

It was hard to get connected with providers/ counselors and they kept rescheduling my appointments.

I am only giving 2 stars because my therapist was genuine and seemed to care about my mental health. She was the only one though. I used Cerebral for several months and out of those several months, I only saw my prescriber once because she kept cancelling my appointments, 4 to be exact. The team assigned me a new prescriber. Then there was a “glitch” and all appointments were cancelled with my therapist whom I had gotten comfortable with. I couldn’t for the life of me remember her name and the team said there was no way to find out who I was seeing. What?!? How is that possible? Naturally I felt as though they owed me money since I was paying $325 a month for the prescriber/talk therapy plan. I was told that it is a monthly service so even though i wasn’t seeing a Doctor because she kept cancelling, I was not entitled to any money back. Finally they agreed to give me back $92 for 4 missed appointments I paid for but they put that money on a card that was no longer active (I told them this several times). I was offered discounts which nobody followed through on. Speaking to one person to resolve the issue was impossible so I had to explain my issue over and over again which led to confusion and misunderstanding. My mental health didn’t get any better and the prescriber never approved my meds when they were needed so I had to go days without my meds. I would be very cautious if you plan on using this company because they make you pay for services even if you don’t get them. I wouldn’t pay for a Doctors visit in person if the Dr. Cancelled, why do I have to pay when the Cerebral prescriber cancel?

Just too much hassle to get paperwork.

Here is the email response from their team which is copy paste and they always send. Here they admit they don’t have to give you the service you sign up for but will still be billed regardless? Scam!!!!!! Update: I tried to add a photo but may have to do so on a different review app/website. Here is what they write “agree and authorize the payment method to be billed beginning on the date of registration and subsequently on a monthly basis, regardless of whether the assessment is completed or services are rendered.” I will be contacting my credit card company against them and perhaps my lawyer. This is ridiculous