CerebralReviews of cerebral.com

I was told that I couldnt receive a refund, despite cancelling the service immediately and never using any of their services to speak with a provider or get medication because it is in their billing terms. So ok, I guess its my fault, but that is a terrible billing practice.

This is an absolutely horrible company, stay away from it. They will charge you fees forever even after cancellation. They won’t help you at all during appointments either. They are complete scammers and can’t even offer medication or support. The staff are not knowledgeable, don’t care, won’t show up and are worthless.

Such a shady company! They deducted $250 from my account for THREE MONTHS and i did not take any online sessions!!! When i called them to dispute it, THEY LIED and said they could not reimburse me because it shows on my account that i disputed it with my bank. LIARS. Will never recommend this company to anyone. Thieves

This has been the worst experience of my life. I just wanted help and they have caused me nothing but extra stress and anxiety. I paid for a service and when I go to login the app isn’t working so I immediately asked for a refund and to end my subscription. Now my refund is nowhere to be found. It’s been almost a month and now they say they don’t have a trace of it. Take your money elsewhere this company is trash and a waste of time.

This company is fine for the average person, but if you're looking for psychiatry - go elsewhere. They advertise that they "work with" psychiatrist and psychologist but in reality the people you will see are nurses or psychiatric nurses. This is okay for people experiencing mild depressive disorders or mild anxiety disorders. Do not expect treatment for personality disorders, mood disorders, or any diagnosable condition that is severe as "nurses" ( broad category for all the prescribers at cerebral as they are different types) as they are unequipped to do so. They do not have access to the diagnostic measures and the training needed to deal with anything other than mild depression/ anxiety.

STOP! Your medication and lack of therapy options has ruined my life for a year and a half now. You are not a helpful company. You are predatory pill pushers and I wish I never reach to you for help. Please stop what you are doing you are gaslighting a generation, and altering the minds of people with no real professional help other than people to sell you pills. You should be ashamed at what you are doing to people under the banner of "help". You are nothing but a scam, and you keep trying to scam me again. Not everyone needs to be on medication. You deceived me into thinking I did when all I needed was a therapist, you promised that and then when it got down to it, you had nothing but a medications counselor that only cared about medications, and then they were only available once every 3 weeks, who would cancel every other session. But I still had to pay, even double billing me one month. You are a terrible company and you need to stop praying on people that are asking for help.

If I could give 0 stars I would. First they takes days to reply in the first place, I had asked for a FEMALE prescriber due to trauma and they gave me a prescriber that was unavailable, then they gave me a male prescriber and when I had said I needed a female (I had asked this three times before) they said they had ONLY 2 prescribers that specialize in my condition. So I’m stuck with a prescriber I didn’t want. They gave me 2 therapists that were literally unavailable and I had to pick someone else entirely. I also had asked for a refill of medication because the prescriber I’m stuck with is a week away and I am fully out of medication, and they refuse my refill anyway. So, thanks 🙄

Really wanted this to be a good investment for my mental health but instead my anxiety among other things have been exasperated.. * The monthly rate to get help is disgusting considering the people they are help usually have some of their issues due to financial stress. *They have developed shady practices to the point even the care council teams are saying in the sessions they don't know what's going on or how long they'll be employed. *If you ask to speak with leadership, you're told they only exist virtually and have no way of being contacted or making contact with anyone and that they only "speak to and through the support reps via a IM chat". So much more I can say but I'll just wait for their auto response to this review.