CerebralReviews of cerebral.com

Response from CerebralSep 23, 2021

Hi Dave, Thank you for sharing your feedback about your experience. We would like to apologize for this inconvenience. It is disappointing to hear that you received less-than-satisfactory care, and this is not the standard we hope to set at Cerebral. I would be curious to see if there may have been some technical difficulties. I know this would be frustrating, and I would like to take some time to see in what ways I may be able to assist. To get in touch, please feel free to contact (415) 403-2156 by phone or at [email protected] by email and ask for me. Best regards, Stefanie H. Cerebral Coordinator

Response from CerebralSep 23, 2021

Hi Tiffanny, I am so sorry to hear that this has been your experience with Cerebral. This is not the high standard of care that we hope to provide, and I'd like to see what I might be able to do to help mend the situation. I would like to do what I can to help you feel better supported and ensure that we are being receptive to your needs. You can reach me at (415)403-2156 or [email protected] and ask for me. Best, Stefanie H. Cerebral Coordinator

Response from CerebralSep 23, 2021

Hello, Thank you for taking the time to share your feedback with us. I'd like to apologize for any challenges you have faced using our services. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us, and we regret to hear that your experience has fallen short of these qualities. Our subscribers do have access to chat with their Care Team at any time, however, this feature is not a live chat. I sincerely apologize for any confusion this may have caused and would like to take some time to hear more about your experience and see what I may be able to do to assist you through this. To get in touch, you may reach me at (415) 403-2156 or by email at [email protected]. Please feel free to ask for me directly. I hope to hear from you soon. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralSep 23, 2021

Hi Crystal, thank you for writing in. I am so sorry there has been a delay in your cancellation and for any distress this may have caused you personally. I can understand how an additional charge would have been concerning, and I'd like to see what I might be able to do to make the situation better. To get in touch, please feel free to reach out by phone at (415) 403-2156 or by email at [email protected] and ask for me directly. I'm happy to help however I can. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralSep 23, 2021

Hi Chelsea, I can imagine this was incredibly difficult to share and sincerely want to thank you for taking the time to write in. I am truly sorry to learn that you have experienced such difficulty with using the service, especially in regards to getting your care appointments scheduled when you were taking such an important step in reaching out to us for support. If there is anything I can do to help, please feel free to contact [email protected] or (415)403-2156 and ask for me personally. I would be glad to assist in any way that I can to ensure that this gets resolved for you. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralSep 16, 2021

Hi there, this is Rachel with Cerebral. We appreciate you taking the time to write in this helpful feedback. I'm so sorry to hear that you've faced these challenges. I know that difficult situations like this do deserve full attention and support from a reliable care team. I'm not sure what may have happened regarding the clinicians missing visits, but please know that this is not a common occurrence. I'd like to take some time to look into your account and do what I can to help resolve this situation, in hopes that it may help to reestablish some of your trust in Cerebral. Please feel free to reach out to our support line at 415-403-2156 and ask for my colleague Stefanie directly. Kind regards, Rachel T. Cerebral Coordinator

Response from CerebralSep 16, 2021

Hi there, this is Rachel with Cerebral. Thank you for writing in this feedback. I'm so sorry to hear about this. I can understand how this would be frustrating and upsetting, and for that I sincerely apologize. I'd like to look into this further to see what we can do to help. please reach out to us at 415-403-2156 or by email at [email protected] and ask for my colleague Stefanie directly. We hope to hear from you soon. Warmly, Rachel T. Cerebral Coordinator

Response from CerebralSep 15, 2021

Hi there Juliana, this is Rachel with Cerebral. Thank you for sharing this feedback with us. Firstly, I'm so sorry about this situation and any difficulties you may have faced while trying to utilize our services. It's disappointing to hear that you didn't receive the support you were looking for. In any event, I'd like to take the time to see what we may be able to do here to help. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for my colleague Stefanie directly. We're happy to assist in any way we can. Warm regards, Rachel T. Cerebral Coordinator