CerebralReviews of cerebral.com

I do not recommend using this service. They ask you a series of questions, but for some reason, the questions regarding your health, and family’s health do not come until after you pay. In my opinion, questions such as those, should be prior to subscription in order to have an accurate gage of compatibility, especially when all of the advertisements hit on the ability to receive prescriptions directly to your home. The cancellation processes does not include a refund whether being able to utilize services or not because “you agreed.” It’s honestly sickening that this is a mental health business because someone such as myself, seeking help managing anxiety, only had more anxiety after dealing with this company. It’s sad to think that in 2021, even the mental health companies are after a quick buck and lack the empathy to really deal with people in general. I’d also like to add that this business is not accredited by the Better Business Bureau. You’re better off seeking help from those that will make sure you’re a match for their services, before they steal from you. Especially during a pandemic when I’m sure they can receive gov’t assistance, whereas many individual can not, and still have to “get it how they live it.” That’s all from me though. Please let this be a lesson to you all, choose wisely when seeking care, because not everyone, actually cares.

I don’t have health insurance and going to an urgent every month for a prescription is not possible or affordable. So I reached out to cerebral for mental health support. I love my second psychiatrist, he has been wonderful. I have been bounced from care counselors and there is no continuity of care. Each counselor is different which is fine but I don’t feel like they are helping me. There is no plan there is just talk and then work sheets. I could Google this stuff and write in a diary. It’s very expensive for someone to write a prescription for me and then have someone who talks to me for 45min a month just tell me to read little online worksheets. I wish there was a plan for just the psychiatrist. Also the app has the wrong number for the suicide hotline. How do I know? I called it one night when I was extremely low. It was the wrong number. I reached out to cerebral to tell them. I got a response two days later but the wrong number is still posted. One evening, I was so depressed and trying to manage difficult feelings. So I reached out, I heard from them days later. I was very depressed so I did not respond. They never followed up. I may seem dramatic but I’m mentally unwell. We all are on this app. It should be better. As soon as I get health insurance I’m canceling

Will not cancel the subscription. I emailed cerebral repeatedly to cancel my subscription service with no reply. The care manager does not directly respond to my request. There is no way to cancel on the platform. The service is unacceptable. If you sign up be aware that it is very difficult to cancel.

I’m not impressed by this app at all. I’m very disappointed in the help I have gotten though this app.

Things started out great. I got a therapist and an appointment for a subscriber pretty quickly. Started new meds and therapy within the first week. Then things quickly dissolved. My therapist quit, and they did not have another therapist to start me up with. So they said they would discount my fee because i was only receiving med services. Then my meds ran out and my pharmacy needed the prescriber to fax them an approval paper. The pharmacy attempted 4 times to get into contact with them, and I messaged multiple times as well. No contact. Then I was billed the full amount for everything even though I’m receiving none of their services appropriately. I cancelled and will now just be going through my PCP for med management. Very disappointed!

I paid for care from cerebral for almost a year. I told them the illness I thought I had and they beat around the bush for a diagnosis and just gave medication for what they THOUGHT I had. A year of mental suffering and being physically ill from those medications, I found out I do have what I claimed. And the medication they had me on do NOT work for what I have and made me ill for nothing. For almost a year I was unable to eat, or use the bathroom from being in a constant state of nausea. I did bring it up to them repeatedly and only got change in dosage. Worse "HELP" I've ever received. Not worth the money.

I have an anxiety disorder because of the desease I was told I had. Which is spamaoic dystonia tortocillis .Which causes my muscle to spasm with out any control of it. I told them when I first started talking to them. What works for me is a controlled medicine…. The fist prescriber couldn’t write that prescription then I was told that another prescriber could do it. He had a attitude like I was below him…… then prescribe Zoloft and prosack……. We’ll Zoloft doesn’t work for me.Never tried prosack but heard horribles things about it…..that my story.

This company said they could do my prescription medications, which I have valid proof of. I even asked via email and checked beforehand. It turns out the prescriber is unable to subscribe in my state, although they told me they could.