CerebralReviews of cerebral.com

Terrible service and unresponsive to request for support. This is the second time I have had to go cold turkey off of SSRIs for a week. It's not to be taken lightly, to be abruptly taken off your antidepressants. I met with the provider exactly a week ago where she told me my prescription's been sent to my local pharmacist (I requested it to be sent to my local pharmacist). The pharmacist told me they never got the prescription and I got an email shortly after that my prescription was sent to my address. A week later and my prescription never arrived. I kept calling and emailing support every day for a week and the only response I've been getting is basically to wait. Terrible company with inexperienced providers. Wouldn't recommend.

You have neglected to send my meds on time two months in a row and my therapist has no bookable times that work for me.

My provider emailed me that she was fired and "Cerebral Sucks" in an email from her cerebral account. I haven't met with a new provider yet. I was only given $10 off my subscription for this. I think a little more could have been done. It does seem like cerebral has been making improvements since I started. Hopefully things keep moving in that direction. Got a new provider today and they cannot prescribe the meds I need (that were previously prescribed by Cerebral). I have totally lost my continuity of care and am now left to withdrawal on benzodiazepines; which is highly dangerous and I will likely not be able to work.

Currently on day four of attempting to get them to send a medication to my pharmacy. What the actual fork.

Had a really bad experience with the prescriber I met with, and got no support or follow-up from them when I reached out to ask about changing prescribers. I cancelled the service after no response.

Unethical billing practices. Cancellation was made, but card on file was still charged. Having to dispute charges to recoup funds.

This company blatantly advertises assistance for ADHD and medication management. What they do not make clear until after collecting your money is that they do not provide medication management FOR ADHD. Less than 3 hours after signing up (late at night) I requested a cancellation and refund of the money charged as I have never spoken to, communicated with, or seen anyone from the company and thus no services have been rendered. I was made to wait over a week for a response, of which I was told they would refund $15 of my initial payment as a courtesy because they need to "Compensate their customer support teams". I have demanded a full refund, as the delay should not be something I am required to pay for or compensate their company for something as simple as cancelling my account. I do believe I have read many times that cancellation fees are looked down upon by many courts across the US. I will update this review when it comes forward.

This company is absolutely horrible! They cancel your appointments without letting you know, they never prescribed a medication that they are charging me for. And it is almost impossible to get a hold of a live person! Horrible service. Stay far away! To Cerebral: I had a horrible experience with your company, hence the negative review on trust pilot. I also wrote negative reviews on your Instagram and Facebook pages which were deleted by your staff. For an entire week after I started service with your company, my appointments were canceled, rescheduled, my medication that was supposed to be ordered for me never showed up, no one could give me a straight answer, I was bounce from person to person. And did not receive any support at all. Being a nurse, Covid has taken a toll on the mental health of people. Working in the medical field, I kind of expected a better alternative to standard medical care. Given the fact that Covid is running rampant, it is very hard to get an appointment with my local hospital. I reached out to your company for support and possible medication due to healthcare provider burn out. Every time I tried to reach out for support, I never received any of the support that I needed. Which I am sure you can see documented with the amount of times that I called and emailed. When I finally did get seen by a prescriber, she told me that she would send me medication. But when I looked in the profile, it had never been ordered and no one could get a hold of her. My complaints and request for help was not taken seriously and instead I was bounced from person to person in various emails. It is very ridiculous that I was not provided support. And being a healthcare provider, I will ensure that I continue to let people know about the bad experience I received with your company.