CerebralReviews of cerebral.com

The experience was pointless and not as advertised. Support team just kept bouncing my ticket around, then the only time I could get an appointment for treatment was at 5am three weeks out. I’d advise using another service, they were terrible

The care coordinator and counselor have ignored me during a mental health crisis and they do not deserve my hard earned money if they believe this is acceptable behavior. Yet another "professional service" being a front for money laundering.

Update: I contacted Cerebral after they responded to my review (below), they couldn't find me a sooner appointment so I chose to cancel with them. They refused to refund me for the first months payment (I paid just last week) though because that's "against their policy". You can't see what appointments are available until you sign up and they've charged you. So at this point they seem to be scamming people for their first month, you pay them but get no help. I think that's pretty corrupt, they're preying on people looking for metal health care. Big red flags, I'll be looking elsewhere for help. (Previous review)- I paid for the first month and then found out there's no appointments until next month. If I don't like the service I've been suckered into paying for 2 months before I'll know I want to cancel. They should charge people from the day they are able to actually get an appointment otherwise it feels like a scam and untrustworthy.

You dont have enough staff to truly help people, appointment with providers are never available, I waited over a month for my medication while paying $300 plus a month so I didn't get the help I was promised and when I finally got a hold of someone I wasn't compensated at all, all I got was an I'm sorry. I couldnt afford to keep the service and needed my last remaining refills transferred from truepill but no one helped me do that and truepill is not easy to get a hold of. So now I'm low on medication and can't see a doc. You claim to help and advertise like you care about people like me but we are only numbers and money to you. Reminded of the rehab centers that only care to collect money and not help the patients.

This service is a sham, providing students and certificate holders instead of licenced professionals as advertised. It caused emotional distress rather than alleviating it. Also, their reply on here is infuriating as I was already in contact with their pathetic excuse for customer service, which seemed to be one person despite my efforts to try working with someone else. The person was careless, didn't seem to read my entire complaint, offered half baked solutions, and avoided me when I decided I wanted to cancel and wanted my money back. I hope this service is shut down.

It’s a waist of time and money. I had a very bad experience with get cerebral. They are not professional with zero customer service.

If I could leave 0 stars, I would. First of all, I never even finished signing up for the service because they started asking for all sorts of identification, so I thought I would just go ahead and visit a regular doctor, thinking that since I never completed sign up, I wouldn't be charged. Now, I have been charged $425 for services I never used, let alone finished signing up for. I haven't been able to get ahold of anyone. I likely will not be refunded. THIS IS A SCAM. When signing up for services, it is likely that the person is under a certain amount of distress and isn't thinking clearly enough to read fine print. Then, when that person notices a $425 discrepancy in his/her bank account months later, said person's mental state is under more distress than before beginning to sign up for services never rendered. DO NOT FALL FOR IT. If you are seeking mental health, make sure you do your research.

I'm currently in my 2nd month using Cerebral. I'm pretty frustrated. I was prescribed a medicine that I shouldn't have been prescribed because it's not okay to take with my thyroid hormones. I did let my first prescriber know what meds I was already on and it still happened. My second prescriber told me they were glad I listened to my gut and didn't take the meds. My next complaint is that my therapist quit. I've missed 2 weeks of therapy in the 2 short months that Ive been paying for the service. I was told I would be able to read the bios of the possible therapists that would replace the one that just left and it never happened. I was just randomly assigned a new therapist. I was suggesting this service to everyone but I've stopped. I honestly don't feel too confident in the service right now. **Update** I emailed the address in the reply, even put the name given as the subject. Waited a business week, got no reply. The therapist that I was assigned to is not legally a therapist yet and has no history in helping adults with trauma. Which was something I specifically asked for/needed when my other therapist quit. I'm feeling defeated and not heard. **update** I changed my plan today to the cheapest one so that I can continue getting my medication until I find something better. I do not recommend Cerebral. I'm so utterly disappointed.😭 **Most recent update**10/27/21 Stephanie H. Emailed me back and we're working on a solution. She has been very helpful and I'm starting to see the light at the end of the tunnel. Feeling really hopeful that things are going to work out. **11/16/2021*** I met with the new therapist yesterday and I guess my trauma was too much for her. I just opened my app to find a message from her, assigning another new therapist to me. That would be therapist #5. I would just like to say, the access to medication has helped me but the therapy portion has not. I've requested to only keep the medication portion going until I can get enough courage to meet someone face to face (it's a real issue for me). I'm so disheartened by this whole ordeal and I would not suggest this service to anyone I cared about unless they needed medication and couldn't get in to see a doctor soon enough.