Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

Showing 1,068 reviews with 1 star · Clear filters

tara P.
Oct 27, 2021
In app cancellation is not an option
In app cancellation is not an option. So, I was told to send an email (email also not readily available on the app). Once I sent the email I was told I had to fill out an additional form... SERIOUSLY?!!! This whole process feels like a trap to avoid losing customers. Sadly, people who seek out your service are in genuine need of counseling. Cerebral's pricing is poorly explained and improperly advertised, cancellation policy is too difficult. Change is needed! My prediction- you won't last long without reform. This is sad because your model has potential and my therapist was great! DO BETTER!!!!
Response from CerebralOct 28, 2021
Hi Tara, We appreciate you taking the time to write in as we are actively taking the feedback from our subscribers into account as we work to improve our services. We sincerely apologize for any trouble you may have met with utilizing or cancelling the subscription. If you would be willing, we would love to hear more from you to see what we may be able to do to support you at this time. To get in touch, please feel free to reach out to [email protected] and ask for Stefanie H. so that we can assist you in resolving any issues. Best, The Cerebral Team
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Brittany
Oct 27, 2021
In the beginning I really liked this…
In the beginning I really liked this service. I thought that it was an extremely convenient way to get help and get medication. However, this month I have been trying to get a refill on my prescription and I can not reach anyone. I have left several messages and my pharmacy has also been trying to reach them with NO response. With out my medicine tomorrow I will start to get sick. I don't understand what happened to this service, but I am going to start looking elsewhere.
Response from CerebralOct 28, 2021
Hi Brittany, Thank you for taking the time to share these concerns with us. As a mental health company, we definitely understand the importance of getting medication on time and want to take this opportunity to help remedy this for you however we can. To get in touch, please feel free to reach out to [email protected] and ask for Stefanie H. by name. We look forward to hearing from you. Kind regards, The Cerebral team
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Jennifer Elizabeth N.
Oct 27, 2021
If I could give a 0 or negative points…
If I could give a 0 or negative points I would. 30 min in 30 days isn't going to help anyone and then when they cancel and miss appointments bc they can't do time conversions like an adult and you literally get 0 help a month and pay monthly.... I canceled and asked for refund since I never received counselor appointment for over a month, they refused to refund bc i didn't cancel before the subscription. Correct, I didn't bc I thought I was going to get help. When I didnt TWO MONTHS IN A ROW, I was done WASTING money for nothing and they won't give it back. Im floored at the audacity and non existent care . Sickening I'm literally worse off now than when I started. Do not use this system. They only care about money just like the rest of our God forsaken system. :(
Response from CerebralOct 28, 2021
Hi Jennifer, We'd like to sincerely apologize for the difficulties you faced with utilizing our subscription service. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. In any event, we appreciate you sharing your feedback so we can continue to improve our services. We would like to take some time to hear more from you and hopefully help repair your trust in Cerebral. Please feel free to reach out to us by email at [email protected] and ask for Stefanie H. directly. Best regards, The Cerebral team
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Jeffrey
Oct 27, 2021
I signed up on 10/16/2021
I signed up on 10/16/2021 Because 1 I was tired of suffering in silence without meds Second I had already had a bad experience with the local mental health agency. So far right of the gate my clinician did I chose just missed my first appointment I'm going to chalk that up ask you something came up or something happen so in good faith I rescheduled But after reading some of the reviews I'm worried I'll fall through the cracks so just in case I am looking at other mental health providers Update Same thing happened again today I give up so I've canceled my subscription its obvious this is no different than dealing with local mental health providers
Response from CerebralOct 28, 2021
Hi Jeffrey, Thank you for writing in with this feedback. We want to thank you for considering Cerebral as you continue in your mental health journey. We know that it's an important decision to make and appreciate that you have us in mind. We sincerely apologize for the challenges you may have encountered with using the services and would like to take this opportunity to learn more about your experience and help mend the situation however we can. Please feel free to reach out to our support line at [email protected] and ask for Stefanie H. so that we can help to assist you in resolving these issues. Best, The Cerebral Team
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Ashley
Oct 27, 2021
I have been bounced around from person…
I have been bounced around from person to person it makes it hard for me to build trust and open up to someone new everytime... that's if I can even get an appointment without it being canceled on me
Response from CerebralOct 29, 2021
Hi Ashley, Thank you for writing in. We definitely understand the importance of continuity and want to ensure that you're getting the support that you need. If you'd be willing, we'd like to see what we can do to help mend the situation. We want to ensure that you feel better supported in your care with us and that we are being receptive to your needs. You can reach us at [email protected] and ask for Stefanie H. by name. Kind regards, The Cerebral team
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Breanna B.
Oct 27, 2021
Appointments are constantly and…
Appointments are constantly and consistently cancelled. My last 4 appointments have needed rescheduling. It’s incredibly frustrating, especially as a mental health service that they aren’t providing that service consistently.
Response from CerebralNov 1, 2021
Hi Breanna, Thank you for sharing this feedback with us. As a mental health company, we understand that reliable support is so important to have, and we truly regret to hear of this experience. We would like to do what we can to help make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to contact [email protected] and ask for Stefanie H. We look forward to hearing from you. Best regards, The Cerebral Team
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Tierney O.
Oct 27, 2021
I felt like just another number
I felt like just another number. Another person to charge monthly for providers who just don’t take you seriously or give you the help you need. They are the least helpful, caring, empathic group of people. They, of anyone, should know that this is serious stuff…but they push you off and put you on the back burner constantly. They don’t take what you’re going through seriously, at all.
Response from CerebralOct 29, 2021
Hi Tierney, We are deeply sorry to hear that this has been your experience with Cerebral. This is not the high standard of care that we hope to provide, and we'd like to see what we might be able to do to help mend the situation. We would like to do what we can to help you feel better supported in your care with us and ensure that we are being receptive to your needs. You can reach us at [email protected] and feel free to ask for Stefanie H. by name. Best, The Cerebral team
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Zach J.
Oct 26, 2021
Terrible service
Terrible service. I signed up for help with ADHD and how it’s effecting my job and my education. They asked questions about my past, stopped listening, and decided I needed to be on several different drugs that turned me into a zombie. I got a second opinion. This guy still didn’t listen and prescribed me an antipsychotic that would hospitalize me in days if I took it. I am beyond upset. If you do go with this company, make sure you pay attention to what they are giving you because they don’t. It’s been three weeks and I still have yet to receive any help for my adhd.
Response from CerebralOct 29, 2021
Hi Zach, Thank you for taking the time to write in with this feedback. We'd like to reassure you that as a mental health company, the well-being of our subscribers is a top priority. Unfortunately, at times, there are unexpected side effects from medications that come up as a result of the body adapting to a new substance. However, we don't wish for anyone to feel like they have to take medication, and we are always willing to work on a treatment plan that is sustainable and does not cause undesirable symptoms or side effects. In any event, we're sincerely sorry to hear that there was a delay in response when you reached out for support and know these issues aren't to be taken lightly. We'd like to take this opportunity to hear from you and connect further. Please feel free to contact [email protected] and ask for Stefanie H. Best, The Cerebral team
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