CerebralReviews of cerebral.com

They didn't prescribe my medication for ADHD and they have been fkking charging me for months with zero email or anything telling me. I only saw in my credit card statement they were stealing my money. And they even swapped my provider right after I saw her to some NP in California that probably can't even prescribe ADHD meds and has zero opening until never. $200 gone to what, nothing. No way to cancel. And I should also say my first provider I met on call wasn't even the person i picked. It was some random indian woman with a thick accent who was very pushy and kept raising her voice at me. This company HAS to be some kind of fkkked up scam.

Cerebral keeps taking my reviews down. They also offered me a refund to take my review down. I cannot post on their faces page anymore. That speaks volumes. Cerebral seemed to be a good fit at first. I don't believe half an hour is long enough for a counseling session but my care counselor was amazing. I had a hurried session with my prescriber. Sent in refill requests before we left for out of town. Only to be told she wouldn't fill anything until our next appointments 5 days later. I had three medications I needed. Being without meds for 5 days is not a good idea. So I had to quickly see my primary to cover my medications. We decided it would be best if I went back to my psychiatrist as I might be too complex for Cerebral. So I wrote to my care coordinator explaining that I wanted to cancel. This was my second care coordinator in a month by the way, which wasn't too reassuring. Although he was very nice. After explaining to me how to cancel, I submitted my request. Not long after I got notified that my prescriptions were sent to my local pharmacy. Very odd. I checked with my care coordinator. He said to check with the pharmacy as to why they don't have them ( as the pharmacy had no refills) I replied back that I was under the impression that she wasn't filling anything until my appointment. I got a response back that I was right. Nothing was sent to the pharmacy. And nothing to be filled until my appointment. In summary if you have a more complex mental illness, this isn't the place to go. It seemed like a good idea as I was waiting for new insurance after switching employment. I got conflicting and confusing information. Which isn't very reassuring. Again, my counselor was great. I'll be going back to my trusted doctors.

Worst company ever!!!! They are about taking your money and not providing care or service. I had 3 different counselors within months and had to start over with my journey. They messed up medications. They charged me and charged me. This company is a scam as far as I'm concerned. They should be shut down. They took my money and took my mental health as a joke. It's scary to think that people worse off than me seek help and could rely on them. Since this article they have refunded me some of the money which helped but doesn't fix the damage already done. It does show they care enough to try though so I'll take it.

I paid the entire amount my first month, nothing was actually the low price it advertised. I was also cut off from sessions as my card had to be reordered and was quoted two different prices for the extra services needed. The “care” coordinator was a joke. The therapist was great and the NP was great. I would continue with them, but not through the greediness of cerebral praying on those trying to get help and fight barriers and limitations to treatment.

So far I am not pleased. We got a discount on the first month - $14.50, medication was 10.00- they supposedly accepted my insurance. I signed up for Cerebral thru a recommendation from my fiancé. We accidently signed up for the wrong plan. She asked, what the cost of switch was, they said any plans would be 29.99 after the first month! I'm thinking this is fantastic! Then I get a charge on my HSA card for $296! What! No explanation I get a "Hi I am sorry for the confusion. The cost for Medication and therapy is $325 a month". And then it continues down, to all of their plans that they have available, none of which are $29.99.. Days later, still not getting an explanation!

Updated review. Well, just when I thought things couldn't get any worse with this "service" it did. First let me start by saying that I work in customer service. Every day I set out to help people resolve issues. People come in angry or frustrated and at the end of the exchange they are thanking me for my kindness and personal care. It's not really that hard! And I work in tech, so it has nothing to do with mental health. The customer service with Cerebral is probably the worst of any I have ever had the displeasure of dealing with. They are completely disorganized, and send contradictory messages through the chat. One minute "your medication has been sent to the pharmacy" and then then two days later when I'm completely out of medication I get a message saying that I need to make a provider appointment to get a refill. This is the second time this has happened. Not to mention in my last provider appointment I was told that I would not need a follow up next month to receive my Rx. Now that I find out that was untrue I will have to wait days to get the 15 minute appointment for a refill. This "Expert Help For Your Emotional Health" service has literally caused me more anxiety than I had before I signed up. If I could give zero stars, I would. Complete lack of follow through, horrible, delayed, contradictory communication. I would not recommend this to ANYONE.

Doctors were fine but they sent me meds I didn't order, then after I returned the meds they outright in writing refuse to refund me. Stay far far away from this scam company, they're only out to take your money.

First and foremost they were repeatedly unable to verify my insurance and after numerous e-mails with their support claiming it had been fixed, my account still showed no insurance and I was billed the full amount. Secondly, the level of service provided was poor and the Doctor assigned to me was rude and dismissive of my issues and concerns. Third, they repeatedly screwed up mailing my medication and it would routinely show up weeks late. Fourth, when trying to cancel this service they make you send them an e-mail to cancel then attempt to charge you for the next billing period.