Lpoiy92
Signed up for a free trial and was…
Signed up for a free trial and was charged instantly which was fine once i read that they will refund your money if you cancel within the trial period. Well i cancelled 3 days after i signed uo. Gave it about a week before i emailed customer support as to where my refund was and i got a pretty rude response from customer support. I emailed them back explaining the situation because i believe they got another previous subscription confused with the one i cancelled. I never got a response back. I sent a couple more emails and still didn’t get a response back. I also tried calling them during their business hours and couldn’t get through to anyone. Very unhappy with the way all this was handled. I even had the confirmation and screenshots from my email showing the day i cancelled and that i had till the end of the month to cancel.
Response from CentrobillFeb 21, 2019
Dear Matthew, The subscription you signed up for on 2018-11-30 had a trial period of 24 hours, which was clearly displayed on signup form at fancentro.com/bonnierotten. We immediately reserved full subscription cost at your card but did not charge it until 2018-12-01, when the trial period was over and you didn't cancel. You've only canceled the membership on 2018-12-02 and applied for a refund via email on 2018-12-06. In reply dated 2018-12-07, our customer support agent politely explained to you why your refund request cannot be fulfilled. We see no violations of any kind from our side and would love to see you as our customer again. Sincerely, Centrobill Customer Support Team.



