Ahmad
Professional
Professional
Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com .Always quote order number and customer support ticket number in your review.
Centrobill (centrobill.com) has 269 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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IT & Communication · Lakewood, New Jersey
Excellent

IT & Communication · New Jersey, New Jersey
Excellent

IT & Communication · Summit, New Jersey
Excellent

IT & Communication · Jersey City, New Jersey
Excellent
Showing 19 reviews with 5 stars · Clear filters
Ahmad
Professional
yaboiskinny1919
I see lots of negative reviews for some reason, but I've been treated with nothing but greatness. Due to my dumb mistakes, I purchased a subscription that I very quickly came to regret. The folks at Centrobill really helped me out, they were very quick and quite nice to me. I'm now awaiting the refund, which may take several days, but so far so good. Thank you once again! :
Ryan
Centrobill immediately helped me when I grew tasteful and distrustful of the website. Make sure to check your spam email considering they send email to there. Still weird i got charged for free trials though. Edit: "Note that pre-authorization is not a charge transaction. Since you cancelled your subscription within the trial period, you were not actually charged" is a message if you are confused on the charge for your free trial. Edited right after they helped me.
Response from CentrobillJan 2, 2020
Dear Ryan, Either you were not charged (i.e. technically not our customer) OR you typed a different email address during checkout. There is no scamming of any kind, nor we think there enough our fault in what's happening to justify your 1-star review and accusations. Please use our self-care website centrohelp.com to submit customer support inquiry and we will get back to you as soon as we can. Regards, Centrobill Team
B L.
Please help me cancel subscription
Response from CentrobillDec 28, 2019
Hi B lashely, Thanks for your review. Have you tried following these instructions: https://centrohelp.com/v2/faq#cancel ? We have also messaged you internally and asked for some data to help us find your account. Regards, Centrobill Team
Dre
They're great. I just want my money back because the person didn't deliver what was promised on fancentro
Chokee
I was planning to purchase an xtube video for 24 hours but then I saw this site, trustpilot, where centrobill gets a lot of negative reviews. And now I am having second thoughts on paying through centrobill, fearing that I might be charged more than what I purchase. Perhaps the centrobill team would be so kind as to shed some light on why they get a lot of negative reviews from people claiming that they have been charged for stuff they didn't purchase. An explanation would be appreciated. Thanks.
Response from CentrobillOct 10, 2019
Hi Chokee, Thanks for your review. Paypal, Apple, Fexed or United have lots of negative reviews too, and it does not mean that they're bad companies. It's simply because happy customers do not bother to leave reviews. Regards, Centrobill Team
Zbox
Update: Fancentro was extremely helpful in my situation and understood what I was dealing with. I honestly thought I was going to have to put up a fight or go through the ringer because of all these bad reviews. Note: READ THE TERMS BEFORE YOU BUY. The terms and agreement on their website has all the information before you buy an account. It’ll list out the procedures for refunds, what qualifies as a refund, etc, read the document before you buy!!! Most everyone that left a bad review here, it was their fault. It is not Fancentro’s fault that you put in the wrong email and then made a payment on that wrong email. You should always verify your account details before you buy. Also stop blaming Fancentro for charging for free trials. Every single free trial states the date you can cancel before you are charged for that monthly fee. If you do actually cancel before that date and notice that the funds isn’t in your account, it’s not because Fancentro charged you illegally it’s because your bank or credit card is holding those funds for confirmation and it takes awhile for banks to disburse those back into your account. Banks are slow, I would know because I worked at one. And if you forget you have a free trial and try to cancel after the date specified, YOU ARE RESPONSIBLE. YOU KNEW THE TERMS AND YOU FORGOT, STOP TRYING TO BLAME FANCENTRO FOR YOUR NEGLIGENCE. Because you just want a refund. Do your research before you post a bad review or send an email to them and threaten to take them to court because they’ve got all their bases covered and all the legalities. At the end of the day, they don’t have to be accommodating if you’re rude about it but still have tried to help when people lie or are rude to them. Realize that there’s an actual human being working these complaints and emails. We all have empathy, they’re not getting paid to do this job to screw people over. They want to help out as best as they can but you have to realize that there are certain rules and procedures that they must follow no matter what. So don’t be a jerk to them because you want your money back, that’s not going to solve anything and they will be less inclined to help. This is actually the only good review I can see for a long period of time, but you guys deserve more good reviews. All these people that are in fault are trying to ruin a businesses reputation because they wanna be cheap and petty. * Original * Bought a premium account deal, didn’t get what I paid for, says she posts new shows every day but didn’t. Group premium didn’t post two new shows every day like it said. Supposed to get a 30+ multi girl Dropbox but didn’t. Messaged one of her friends to get everything, was helped out by the friend. Then received a message from Kallie saying that I’m spreading false rumors, that I’m immature and her account is only for 18+, and that she was going to delete me from everything. She blamed fancentro for adding 4,000 new accounts and that’s the reason she’s not doing what you paid for. She doesn’t value her members and doesn’t like doing premium anymore (actual statement about the premium and have a screenshot.) I just wanted a more personalized experience with the owner I buy from and I’ve never had an issue with fancentro in the past. I’ve emailed them multiple times but haven’t gotten a response yet but I’m giving them the benefit of the doubt since this is a weird situation. I would just like a credit to my account so I can use that money I paid for Kallie’s account, on someone that values their members and will give them a personal experience that they paid for. I just hope Kallie realizes what she’s doing and changes, or decides to step down from premium.
Response from CentrobillSep 27, 2019
Hi Zbox, Thanks for your review. Feedback like yours is very valuable for us. In the meantime, we have refunded your payment. Hope to have you back again soon. Regards, Centrobill Team
BlackWhaleFish
Request was successfully processed and revised in 48 hours by appropriate EU service provider. Thank you from Germany.