lokasso
Four months, broken promises, and no working payment solution
I first contacted this company in May seeking a payment solution for my business. After confirming they could work with my situation, I provided every document requested, business overview, compliance policies, technical evidence, a live reviewer account, everything asked for, promptly, every time. Partway through, they asked me to make a real change to my product. I implemented it immediately and confirmed it was live within days. Eventually I was offered a specific solution with clear commercial terms. I accepted right away and answered every follow-up question they had, including personal and social verification details. Then it fell apart. I was told a launch was "being finalized" on a specific day. That day passed with total silence through an entire weekend. When I finally got a response, I was told compliance was "still reviewing" the application, a completely different stage than what I'd been told days earlier, with no explanation for the contradiction. I also emailed their general support address directly and never received any response at all. Throughout this entire process, I explained clearly, more than once, that I had real, documented customer demand, real payment attempts failing daily, and real financial cost mounting because of the delay. That didn't change the pace or the pattern of vague reassurances followed by silence. Nearly four months in, I still don't have a working payment solution, and I've lost real time and money waiting on promises that kept shifting. If you're considering this company, go in expecting a process that can stretch far longer than anything they estimate, with updates that don't always hold up, and support channels that may not respond at all.



