Centric FiberReviews of centricfiber.com

Ryan was easy to talk to, very informative and overall great experience.

I wish I could give no stars. I have had this for a year now. Since I got it, I have had someone at my house almost monthly to fix something. The internet crashes every 1-2 hours for about 5 minutes. Then after a year of back and forth with them waiting for it to be fixed, I was charged $10 more a month. Terrible service all around.

I have had Centric internet service since Aug. 2024 and have nothing but problems with it. They continually change my IP address and it messes up my TV streaming and I am continually calling my streaming service having to reset my home location. In the last tree weeks it is a daily occurrence. It then flashes off and on for 5 to 15 min. Before it will load anything. I have been a pest for my streaming company. Have contacted Centric to be told when they change the IP address it is not even close to our home area but they are working on it. In the meantime they still charge me full price for their service. I have cancelled and went with another provider. On cancelling, they charged my credit card on the 20th of Dec. and I cancelled on Dec. 31 to be told that my internet will still work until Jan. 20th because they don’t want to give a refund. This is crap when you are no longer using their service and the service has been horrible to deal with for the past three weeks and not real good since starting with their service. Judy Vaughn

The internet constantly goes out. I'll have to reboot the router/modem multiple times almost every day lately. Try getting ahold of Centric Fiber customer service, and you'll get sent to voicemail. I work in tech, so I can sympathize with the idea that there are many struggles that come with being an internet service provider. I just really hope Centric gets their act together soon, else I'm going to switch providers. As of now, cannot recommend.

Makenzie was very pleasant and patient as she walked us through the payment process. Definitely a great sales person and makes me happy I decided to go with centric fiber as my internet service provider!

Coming from Spectrum for 15 years (I originally had them scheduled, and after 3 mishaps with scheduling, and no confirmation email or phone call the day before install) I decided to utilize the already installed infrastructure. I am very pleased with the ease of activation and answering the questions I had regarding using my own firewall and access points. While I look forward to integrating my home infrastructure and automation with the Centric service, I am hopeful and certain that I made the right decision calling Centric.

Jonathan was absolutely courteous and helpful with the process. He was very detailed with the fiber internet information. Great customer service!!! Thank you Jonathan for your help today.

I've been waiting a week since my initial installation to get internet service with centric. There has been no communication from the company trying to resolve the issue and I've had to call multiple times and multiple different people to basically beg them to do their job. Terrible customer service