Jan P.
Amazing experience over the phone
Jonathan Villegas was very knowledgeable and gave me a good explanation of all of the services.

Centric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Centric Fiber (centricfiber.com) has 425 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing425 approved reviews, newest moderated first
Jan P.
Jonathan Villegas was very knowledgeable and gave me a good explanation of all of the services.
Consumer
Seriously Makenzie was the BEST! She did everything in her power to figure out what the issue was and stayed on top of it until it was resolved. It took 2 weeks due to weather and other factors but she made sure to keep in contact the entire time. Raul was a huge help as well, when they couldn’t get my line activated he gave me his hotspot.
Daryl U.
Jay is the very best!
Cary M.
Terrible speed and worst customer service. Erik was quick to take our credit card info and no help with the lack of speed even calling the same day of connection. Now he simply refers us to the 800 number.
Response from Centric FiberJan 28, 2025
Thank you for sharing your feedback. The issues mentioned in your review do not reflect the level of service we aim to provide, and we are committed to resolving this matter so that you can be fully satisfied with our service. Please expect a call from our customer service team today, as we will be following up to address your concerns directly. Thank you for giving us the opportunity to improve your experience with us.
Meagan W.
I spoke with Michael R. to get more information on the services offered. He was very knowledgeable and professional. Michael was very thorough when answering my questions and provided all the information I needed to know prior to scheduling my installation appointment.
Stephanie
Friendly & excellent customer service
Michelle B.
Constant persistent outages since switching to them. In one week we experienced 2-3 outages that lasted half the day. Once it goes out, most likely that’s the rest of the day. They don’t call back people like they claim. The worst I’ve seen from an internet provider.
Response from Centric FiberJan 21, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high-quality service, and we’re dedicated to making it right. Please give us a call at 877-342-7270 and reference your review, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Mark D.
Great customer service in helping getting the internet situated in the new home