Central TransportReviews of centraltransport.com

Worse shipping co I have ever dealt with. Item was shipped from Wi on 7/26. Sat at their freight terminal in Ill for 6 days before they even began to ship it. Finally got to their terminal in Benton CIty which is less that 60 miles away on 8/6 and has been sitting there ever since. It's now 8/10. They will NOT answer their phone nor will they respond by e-mail with a delivery date. They also refuse to let me come to the freight terminal to pick it up. They have cost me $1000s of dollars in lost revenue with all of this. Even if it cost a couple of $$ more go to someone who will at least answer the phone.

Might be the worst company ever. No guaranteed pickup dates, called the rep, he said they can't guarantee anything, not monday, tuesday, wednesday, who knows if they'll pick up if ever. I scheduled it and they haven't come 3 days in a row. If they don't come tomorrow i'll never hire this POS company again

If I could leave a -5 star rating I would. I'm past being angry but feel like I should warn others that this company is beyond horrible. They are especially bad at the Portland Oregon terminal where a trailer with our time sensitive freight sat for 10 days prior to being unloaded. As a former forklift operator I could easily unload 12 trailers in half a day by myself. The excuse they gave me was that there were 12 to be unloaded prior to ours being unloaded. It cost us an extra thousand dollars to have Freight Pros expedite the shipment to Seattle where it was barged to Nome Alaska. If you care about your freight being on time and expect promises made to be promises kept then you need a different shipping company.

The absolute worst freight company I have ever dealt with. We scheduled a shipment for pickup today yesterday over 30 hours ago. They told us it would be picked up today. I called 4X today and they told me it would be picked up, picked up between 1-3, picked up between 3-5, 2 stops away and then finally at 5pm that they were not going to be able to pick up the shipment today. What an absolute waste of customers time! Why can the customer not contact the dispatch terminals like every other freight company? Look at how beneficial this was to have your customer service ppl lie to the customer about false information. Rachel, Haley, Stacy. Come on.... Do Better!

We ordered a snow blower from Home Depot, this is our first time buying a large item from HD. Had I known anything about this company before hand I would have never purchased from HD. It was a nightmare from the start. I was marked as delivered 7 days ago, which it wasnt. Contacted Central Transport EVERY day asking where it was. Was told so many different stories, it is in Ohio, It is in Ny, It is in PA, it will be loaded today, it wasnt loaded today, it will be here this day etc etc. The made up excuses went on and on. Well today I just happen to be home having work done on my house &my maintenance man said did you order something big, they were here to deliver it, no phone call, no text just showed up. Here is the best part the driver of the semi also unloads the truck had to have my maintenance man get in the back of the truck and help him unload it. If he wasnt here I wouldnt have got my delivery because my husband is at work. What a joke of a company and I will never order from Home Depot gain

We are the receiver of the shipment. Our shipment was picked up by Central Transport July 8, 2021. The seller checked with Central Transport as to the shipping time estimate to our location. We were told the estimated delivery time was 5 days to Centralia WA, 21 days later we still have not received our product. Central's website still estimates 5 days. Our shipment at time of this writing is still sitting in Tacoma with an estimated delivery July 26. If Central is true to its proven lack of load management, we can only hope, but feel it will stay at the Olympia terminal for at least 3 days. Tracking the shipment indicates that on July 8 it was in Bloomingdale CA and sat there for 3 days, then it went to Los Angeles and sat there for about 3 days, then it went to Portland OR and sat there for about 3 days, then arrived at Tacoma WA on July 20, 2021, and as of now it is still there (Tacoma). The estimated delivery date was first July 14th, then July 16th, then July 19th then July 20th then the 21st then the 22nd then the 23rd and now is the 26th. This shipment appears to be just sitting on a trailer for 3 or more days at each terminal. Very poor dispatch and load management by Central Transport. Portland is 90 minutes south of our location and Tacoma is 45 minutes north. We have checked and you also have a facility in Olympia which is only 20 miles north. For the amount paid for shipping fee, we could have driven to the first terminal picked up the product ourselves in an easy 4-day round trip. Now knowing the poor service from Central Transport, we should have.

First truck showed up without our package. Said it was left at terminal and we would get it next day. 2 days later and package still at terminal. Finally we got a delivery scheduled between 7 and 10 am. Still no delivery, they pushed it back again. They don't care about timely deliveries or provide accurate information.

Is there any way to give a negative rate? My shipping is delayed for over 10 days. And they kept updating the delivery date day by day. Even the representative said they can not guarantee the delivery. What a joke! On Monday they said the driver get off work on time so my package was returned to the service center. And promise me it will deliver on Tuesday. On Tuesday, they said my package is not even loaded on the Truck. And I have to get a dock high truck even if I want to pick myself. And "promise" they will deliver on Wednesday. On Wednesday, they said they don't deliver to my area and will do it on Thursday!!! My contractor has to pause the work and I have made over 10 calls and waiting over 20 minutes online for each call!!! I really don't know why home depot has a contract with you. Cheap service!