Central TransportReviews of centraltransport.com

I lost a $2,600 package. They will pick up even when you cancelled the shipment. Then they refuse to return the inventory shipment unless a full charge of $2100 is paid. I never review a company. However, this company is terrible and a small claims court date has already been set. Have inventory returned or cash value reimbursed. Absolute criminals. NEVER allow a pick up by Central Transport. Especially when it is designated as the shipping company used.

Terrible service, and the clean process is so terrible. I get stonewashed to every department, bouncing around to different departments. I lost a $6,000 package. I have pictures as proof of the driver being lazy and just leaving our packages to a customer. Just let me write on the ground. I usually don't leave reviews for this. Terrible.

Worst of the worst don’t use them

I don't know that they have ever delivered on time. They schedule deliveries on the one day a week that we are closed. If they can't make the delivery, they update the status of the shipment to "Attempted to deliver" and don't show at all. I called and waited on the phone for nearly an hour to talk to someone. They told me they would schedule the delivery first thing the next morning..... The next morning... I called and they told me it wouldn't be here for another day. Now we are on the third day of waiting..... Yesterday, I was told by "Jessica" that she would make sure this was delivered today and that she would be following up with me at 10 am to confirm everything.... No delivery. No call from Jessica. Still waiting. If you need things in a timely manner, expect professional help and customer service..... Use another company! I've dealt with some difficult shipping companies over the years and I know that things happen from time to time, but this company is horrible. And they make it very clear that they couldn't care less about their customers. Even searching for reviews on them shows that they are consistent with this type of service across the board. 1.3 star rating. (They've managed to get themselves an extra 0.3 rating by posting a 5 star review of themselves). I don't normally take the time to write reviews, but figured I had the time while I sit here and continue to wait on hold.

The wrong pallet was picked up (our fault). We noticed within 5 minutes after the driver left. There is only 1 phone number for all locations. We emailed, we tried to schedule a reroute, we called several times, we kept researching corporate and individual hubs for contact info. We finally called Virnich (who hired Central Transport). After a collective hold time of over 1-1/2 hours, we were able to speak to an actual person. That person promptly sent us back to the main menu. They don't even pretend to offer customer service. We know it was initially our mistake and that we would be charged A LOT because of it. We just wanted our product back so it could be sent to the correct customer.

The label shipment was on a hefty pallet, with strapping and corner protection plus blue shrink wrapping. When it arrived, it had obviously been through very tough times, as I noted to the driver. The pallet was broken, straps and corner protection gone, with some new clear shrink wrapping! Five of the eight boxes were damaged, with content damage noted. I filed a claim with Central Transport and they responded that the shipment had been received as they had accepted it, which was a complete lie! They offered $30 for about $450 dollars damage to the contents of the damaged boxes. This seems to be a totally disreputable company.

Worst company I have ever worked with in my life. They were hired by Rocky Mountain UTV to deliver my accessories. They have had my items for 11 days and it has been sitting 3 hrs away for the last 8 days. They keep telling me it will ship next day, only to find they don't have anyone servicing my area. The items have travelled from Utah to Denver to Kansas City to Sioux Falls and now stuck in Rapid City for a week. DO NOT USE THIS COMPANY Also, Rocky Mountain won't let me cancel order

I'd give them a negative rating if possible. WORST LTL trucking company in the world. Lost a pallet in 5 hours time. And then deny the claims none stop as play the you don't have the correct information card. Hope their trucks run on roads of nails. WORST ... DO NOT SHIP WITH THEM