Central TransportReviews of centraltransport.com

I would not recommend this company. We had a delivery that was supposed to arrive on a liftgate truck. This did not happen so we had to unload each piece separately. Then when we returned these items, we had to locate a pallet since the one from the delivery was still on the truck. We also ordered liftgate for pick up as we do not have a loading dock. Again, this did not happen so they had to reschedule the pickup. It then took 4 days beyond the estimated delivery date (over a week from Phoenix to North Las Vegas) and one of the items arrived damaged. Then we tried to book a shipment from SLC to PHX and they kept going to the wrong place 4 different times, but never called the contact person listed for the pick up. After so much wasted time on the phone, I finally cancelled and found someone thru u-Ship to pick up the shipment.

Have had issues with damaged parts delivered several times in the past. We usually get the insurance and they compensate most of the amount when claimed. This time we opted out of insurance and parts arrived damaged and in a container not originally shipped in. When opened it looked like parts spilled out all over a parking lot, sat in the rain then later scooped up a thrown in this container. There were wood pieces, lug nuts, gravel and mud mixed in with the damaged parts. Our customer needed a minimum quantity of these parts ASAP so we sorted them then determined how many were bad and the monetary amount to claim. The claim was denied as it was not filed within their 5 day timeframe from delivery date. The sorting alone took 5 business days alone. Just this occurrence alone costed us just over $5,000. We as a multifacility business have removed Central Transport as a vendor as we have determined the consistency of their poor delivery practices, our lost time and our monetary losses are unacceptable. I would recommend using a different carrier at all costs!

Never Ever Again!!!! Your driver told you you delivered the product 30 days late and damaged it says so on your invoice     Your company is a fraudulent actor that makes it difficult for people to get their money when you are 30 days late on a shipment !!!!! And delivered it  damaged and wet We will never use you again You spent 6 months with excuses .Terrible customer service can only be accessed online with no phone number #) days late on a 5 day shipment terrible

If I could give this company 0 stars I would have. I spent 5k through homedepot to purchase a mower and they used this company to ship the mower. Mower arrived at their Columbus facility on April 11th. I called customer service on the 12th to see if I needed to make an appointment to have the shipment delivered while I would be home. Was told you will receive a phone call today or tomorrow. Never received a phone call. I called back on that Thursday and was able to be transferred to the terminal in Columbus and scheduled a delivery for Friday and was told it would be delivered by noon. That didn't happen, 12:30 comes and goes. I called customer service again and was told the scheduling manager while be contacting you within the hour to make sure that you will be there for delivery. I said that I would be home and I asked why it wasn't delivered when it was scheduled to be delivered and was told they ran out of room on the truck (how is that my issue when they are the ones who scheduled the delivery. 4pm comes and I still haven't heard from the scheduling manager the facility closes at 5. So, I called customer service again and this time they put me through to the scheduling manger and he tells me man I'm sorry, but we aren't going to deliver your item. I asked why not, then I was told because you would just send it right back to us on the truck, the item is completely destroyed. What they heck happened from Monday to Friday that it was completely destroyed. Mind you I waited 2.5 weeks for this item. I was told you will have to contact our customer service and file a claim. How am I supposed to file a claim when I haven't even seen the item to take pictures of the damage. Get through to the claim department and it automated and tells me to fill out a form and mail it in. At this point I'm furious, I was able to call Homedepot and get everything sorted out through them and got a full refund. Two weeks go by and I'm in my backyard working and my doorbell rings... here is Central Transport delivering the zero-turn mower that is completely destroyed. I had to go through homedepot again to get this delivery which should have never been delivered after I was told it was destroyed and not being delivered picked up by another company that homedepot uses. This company should be ashamed of how they do business and at this point they need to close their doors and call it quits. I've never seen an incompetent company as bad as Central Transport.

Had an engine and parts shipped. Went to wrong address and set for a week. Then shipped to Hillside, IL set for another week (already a week plus late). Had to drive 3.5 hrs to get at Hillside. Engine was damaged, parts damaged, parts missing. Waited over an hour to get off trailer. They were more concerned about container trailer transfers than thier own freight.

One of the most incompetent companies I have ever dealt with poor service or communications just a very bad company to do business with cost me thousands of dollars had my shipment at the distribution center or 8 1/2 days

Don't ever ship with Central Transport. My time sensitive products have been sitting at their delivery warehouse for 3 weeks and every day they tell me it'll be delivered tomorrow and every day it's not. On top of that it took him 5 days to pick up and each day was a new lies to why they couldn't come pick them up. Learn from my experience and never ship with this company

Early arrival and courteous Driver ,no damage to delivered cargo