CB2 - affordable, modern housewares and furniture for apartment, loft and home
CB2 (cb2.com) has 320 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing320 approved reviews, newest moderated first
Jack B.
Terrible quality goods. They sent me three broken beds over 8 months before they finally accepted my request for a refund. I used the shop card they sent as an apology to buy some stainless steel flatware that rusted on its first trip through the dishwasher. True to form, they sent a replacement out for the silverware that also rusted immediately.
Jen O.
Ordered a coffee table and console in November. After I order- I find out the coffee table is back ordered to December and console in February but they only shipped once both pieces are ready It’s now February- no items. I call and the console is ready but the first available date for it to leave the warehouse is in a month....two weeks after it leaves the warehouse they will schedule delivery. So the console I ordered in November is available in February but won’t make it to my house til April.... Then they can’t tell me where the coffee table is or when it will be available. I’m supposed to keep calling and when it does arrive I’m supposed to magically know that I have to call and get it scheduled to leave the warehouse Why does a customer have to call to schedule their item to leave your warehouse?!?!? And then schedule again for delivery?!? This makes zero sense
Erdem A.
Worst customer service of all time
Lynn
I ordered a two thousand dollar cabinet. At the time of order, they required a 1200 dollar deposit. It also said the item was in stock. Paid the deposit and 2 days later got a message saying I'm the item would be delayed by a month. A few weeks later, got an email saying the item was ready to be delivered and to contact customer service. Called. On hold for half an hour only to be told the item was not in fact ready and that the delivery date would be a few weeks later. Waited again. Approaching the approximate date of said delivery, I received yet another email saying it would delayed again yet another month. This is now 2 months and I have already paid a 1200 dollar deposit. They still can't guarantee a delivery date so I won't be shocked if mid March comes and I get another email saying, "just kidding! Maybe April". Unbelievable. This item is to be a focal point in my living room so I wanted to see how it would look before wallpaper and paint which means that will all have to wait until they get around to shipping. Incredibly misleading and unethical. How bad can their inventory and distribution stream be to have this much uncertainty?? This also happened with a vase but I am less concerned about a vase than a 2k item. I won't be shopping CB2 for big ticket items again. Not worth the stress. Oh, on top of that, when I wrote an honest review on the website, they refused to post it.
Henno H.
6 Months Waiting For My Couch. Communication is decent but only when I reach out. I say decent because I have no idea how much longer I will have to wait but they refunded me half my shipping at 5 months. My first time ordering from CB2 and for sure my last.
Rebekah H.
Nope! Ordered a sofa and contacted them within days wanting to exchange it for a more expensive option because it felt very cheap (it was around $1,500) I was refused. I lived with a drop cloth protecting the cheap fabric for 10 months before the frame started going out. I am an average sized, single person. My cat would also sit on the couch with me, so maybe it was his extra weight that caused it to fail? Either way, after forcing me to pull a "Karen" they are finally allowing me to return it.
Gary M.
Waiting 2 months now for a refund to be paid- after CB2 shipped me a box of broken plates! If you want to burn some emotional calories with customer service- this is the place because they give you the run around....
Susan S.
So sad that as I Googled CB2 to see if my awful customer service experience was unique to me, I see it was not. I bought the Bixby table and it arrived with a 3 inch chunk of the leg missing. CB2 did not reach out to me to let me know next steps. I spent over an hour on the phone and 30 minutes in 2 text sessions to tell them to take the table back that I did not want it. They told me they could pick up the table in two weeks and once they had it back they would credit me the $1000. STAY AWAY FROM THIS COMPANY!
