CB2Reviews of cb2.com

Very poor quality and terrible customer service

HORRENDOUS delivery service. backordered 8 dining charis in July and was told we would get delivery in October. Got the notice last week that they were in stock. Cannot get delivery until NOVEMBER 10. Are you kidding me?

The king of bait and switch. They draw you in and charge you for furniture then continuously push the backorder date. I've been waiting almost a year to get a coffee table. They are clearly using their customers to front money to themselves even though they have no inventory on anything.

I have bought many pieces - misled by the beautiful designs and the filtering out of all negative reviews on website. Any company with a 80% negative reviews and still the same problems continue...should be closed. Quality wise I do not have a big problem but the processing of orders kills follow up orders. Beware for the following: 1. Their outdoor furniture is not robust enough and rust after a few days outside in normal weather, storing furniture inside if we are away from the beachhouse- being advertise as stainles steel...remind you of covering the furniture with covers that are out of stock DO NOT BUY THEIR OUTDOOR FURNITURE - LOOKS BEAUTIFUL BUT DOES NOT LAST ONE MONTH.... 2. Delivery scheduling a nightmare and so disorganized. Getting confusing calls...driving two hours to receive goods only to be notified via email that there seems to be a problem 7pm in the evening. No one care just to call you - Fedex is busy destroying there reputation working with CB2. When ordering the items, they advertise 7-14 day delivery. When scheduling, they can only delivery 1-2 months later. They are a very dishonest company and lured you with false information. I will never never buy again from them.

I order three mirrors and the delivery persons didn’t deliver for whatever reason. They won’t tell me, they didn’t even call to tell me they were here. They were only here for a few minutes they didn’t even ring my intercom and they lied and said they did. I can’t stand this ******** of a company. Now I have to reschedule it’s no fault of mine and they won’t even give me a expedited delivery date for their screw up.

Both CB2 and Crate & Barrel consistently misrepresent items. I've received items that differ wildly from the product photos. Customer service will tell you the product description says "each item will be unique". If the product item shows a bright, vibrant blue rug, and the then the rug I receive is a dark navy, almost gray, that hardly falls under "each item will be unique". The truth here is that this company doesn't seem to work closely with its manufacturers to make sure the customers are getting a consistent product. A lot of times the product photos on the website aren't even real, but 3D models that have been photoshopped to add cords and shadows, etc. This is especially true with lamps I've noticed. It's absurd. If you can't get a grip on your inventory to provide actual product photos, then scale it back. But worse, when there is a problem, customer service is often not helpful, and can even be rude and argumentative. They make it clear they're doing a favor by resolving the problem, even though they pulled a bait and switch with the product. Not to mention their customer service seems sketchy. I know it's state side, I believe out of Chicago. I had my C&B credit card "compromised" after giving it to a rep over the phone. I only used this card on the website twice and over the phone with a rep once, yet it was stolen. Finally, the quality of the products is not so hot these days. It's basically on par with what you'd get at one of these other closeout type websites. I don't expect perfection, but at the prices they charge, I expect a problem to be resolved without question. I'll Pass.

Waited months for my nightstands to come in only for BOTH to be damaged. The wood on the top corner was cracked on one. Thought I’d be able to make due with just a 10% refund and request a replacement for the other, which was completely broken down. Then find out the drawer wont close on the 1st we decided to keep. I say this with extreme caution DO NOT WASTE YOUR TIME. These products are made in China poorly and then FEDEX does a terrible job with delivery. Such a waste waiting on these. Lastly the back boards on the dressers seemed to not even be glued on. Do better CB2!

This is a scam, they hit you with the classic bait and switch. Telling you it is available for pick up and then tell you the first available pickup window is 3 months away. DO NOT TRUST THESE PEOPLE. If I could give 0 start, I would. Save yourself the time and money and go elsewhere! I much rather buy from Ikea that give my money to this incompetent brand. I pray I live to see the day you go out of business.