CB2Reviews of cb2.com

This has been the worst experience of my life. I mean of my life. I have been waiting on a table since Septembe for a table that was nearly 4k. Date pushed back to November, December, January. By now the cc on file has expired. They sen 5 email, in r hours saying i owe balance of 1k and i had 24 hrs to respind REALLYYYY..??? I pay 1k of course same day. Delivery set 3 weeks out for Feb 16. Feb 15th. I call CB 2 and delivery everyone confirms my delivery. Receive 2 text..confirming delivery. Morning of delivery I receive a call stating dellivery was 8 minutes out. I then get a call 2 minutes later saying "I MADE A MISTAJE..I DIDNT LOAD YOUR STUFF..IT WAS TOO HEAVY..YOU HAVE TO RESCHEDULE AND HUNG UP". I call CB 2. ....they apologize, etc...then tell me my table is missing a part and cant be dekivered. Part not due until March.......I honestly dont even remember what happened next..or what I said. All i know is I received an Im sorry email from CB2 talking about tgey will refunds some money and contact me when my table comes in. Never mind tgat I gave a perfextly good Dining room set away on Feb 15th because I thought my table was coming. Now I have no place for ny family to eat. I have never and will never purchase again. I wish i could cancek but i have redont my entirre room..rugs, chairs, paint, buffet..all due to this table. Had a birthday party planned for same weekend. No table for anyone to eat. My daughter and myself cried for 2 days. My house not that big..no place for people to go in winter.

Glad I didnt buy... Sent a question about a product got re directed to the website but after reading the reviews I seeked help if i could pick up instead as well as looking for reassurance. (as you would due to the sheer negative reviews) and got a rude blunt message back Got told, "I told you, you need to buy on the site" and basically not to read the reviews and buy and see with my own eyes and experience... No drive to reassure what was a potential paying customer.

I don't want to have this experience again. I ordered 1 marble table and it arrived broken them, they send me a replacement table and it arrived broken again. Solution: take the tables by myself to FedEx for return. Ah, also they offer me to keep the broken tables with a 10% discount.

Been waiting weeks for my delivery of a credenza. The warehouse canceled because of snow (it hadn’t snowed in 4 days.) Had to call several times to reschedule. Finally got it rescheduled then got an email saying the delivery date had been changed by several days to early Saturday morning. Figured fine I’ll change my plans they’ve been such a pain. Was also told we’d receive an email day of with an accurate delivery time. Never received an email. They delivered 3 hours late. The worst part was they only brought 1 out of 3 items ordered. Now I’ve been waiting days to reschedule. Horrendous customer service

The worst customer service ever. My package was held on to for weeks. Every time I spoke to someone nothing helped. They offered a fifty dollar gift card when I said if never shop with them again. It wasn’t there. Called back and told them my package was damaged and if they Could replace the items. The absolute worst.

Similar to another post here, I also ordered a table that took over two months to arrive. The base and top required separate scheduling but they confirmed that they were scheduled for the same day. That day came and went but only the base was delivered. I paid $79 in delivery fees for someone to carry a box inside that I could have easily managed myself. Since I was under the impression, my new table was arriving in a way that meant it was functional, I sold my old one. Now, I have the base of a table with no top headed into Christmas when I will be hosting guests. The top will not arrive until a month after the original scheduled delivery date. I was given no remedy beyond an apology.

Ordered a table, waited 2 months to get it delivered and when finally did arrive the table top was missing. Then i rushed and canceled my second purchase of $800, because i don't want to get through this again.

Incident one: I ordered a table (not cheap) in August that was on backorder until Mid October then moved to late October then early November then mid November. When it arrived it was damaged & with closer inspection there so many manufacturing imperfections. Missing paint in multiple spots, hardware blemishes, alignment with legs to top. For the amount of money it was it should be perfect. Customer service said I can get a replacement & hold on to the damaged one in the mean time but a new one will not come until MARCH, this is mid November. At this point I'm convinced they probably will forget about me & I will not being seeing a new one. My second fear is getting my second table & it being a mess. Incident 2: I've been wanting this specific item for a year & finally ordered it. Magically it was at a store close to my residence so I opted for in store pickup. Two hours later was told it's out of stock & no one knows when it will be back. Customer service has been getting more & more careless & unresponsive. I've been a fan & customer for a long time but this year has been the absolute worst. Also everything online seems out of stock or delayed until next year at some point. Every other company has no problem with their shipping but CB2 seems to have gone backwards in that realm.