CB2Reviews of cb2.com

If I could give zero stars on Customer Service, I would. Texted CB2-- no replies. Called and was put on hold for over an hour and no answer. Finally, get a chat rep who is outright rude and does not care. I waited weeks for my items. Two are ready and they won't even set the delivery date until after all 4 are supposed to be in (mid-Oct), but the kicker is they will only schedule two of the 4 items because the other two aren't in! So why do I have to wait for two that are in? Terrible experience, and terrible customer service

I used to think CB2 had solid customer service, but they are, as many are saying here, awful now. I have spent sooo much time talking to customer service reps three days in a row trying to locate a medicine cabinet that was just flat out lost in a warehouse. Had I not called, it just would have been lost forever. Every time I spoke to someone -- and I am up to 4 different people now -- and they each assured me that my item had been found and would now ship, but it just wasn't happening. I now am begging them to cancel and can't get anyone to answer me. Crickets. They are really terrible and honestly don't seem to care at all. They were nice enough in saying what WOULD happen, but when it didn't happen there was no accountability. Which is a shame as I DO like their stuff. Room and Board has so much better service. Others have suggested restoration hardware too, but I tend toward a more modern look, so not sure that is for me. I have well over $3000 in furniture on order and am considering canceling because they are really just that bad at service.

trash customer service, as all others have mentioned. will stop shopping cb2 which is disappointing, since i love(d) it so much.

Stay away..!!!! Spend a little more and go to RH restoration hardware. They are loyal. CB2 takes your money and makes you wait months and months. Keeps on pushing back delivery date: I was schedule today for something I bought back in May and to find out something went wrong with my delivery and it’s not scheduled. I bought many things from RH and it was always on time in ahead of delivery date. CB2 is the worse store ever. It’s not worth it. CB2 is terrible.

I used to be a loyal customer of CB2 since I really like their design. However, their recent customer service is horrible horrible. I bought a sofa, a coffee table, a chest and a desk from their website in June. After two months waiting, the sofa is still not available, so I decided to do a partial delivery for all the reset pieces that are in stock. Long story short, they can't even schedule my delivery successfully in their system until my 5th reach out. In the first time, the representative said she will book the next Thursday for me, which works perfect for my schedule. She said I should receive an email confirmation within 15min. However, I waited for a day, there was nothing in my inbox from CB2. So I reached out to her through email (I have her email since I forwarded my COI requirement to her email after the call), she replied back and said my delivery was not booked successfully in the system but she would do that again and double triple checked it. However, since Thursday is no longer available, she booked Friday for me. I appreciated her help and thought I can accommodate Friday by change my schedule a little bit. BUT, after a day, I still never received the email confirmation! Then I logged in to my account online and reached out to an online representative. She said my delivery is not in their system at all! Can you imagine how frustrated I was? Then she was like I can do you a favor to book it for the next week. What can I do rather than accept it? However, the funny thing is, you know what, it's still NOT BOOKED! Until my 4th reach out, that girl finally booked it for me for the following week, which is way later than my initial schedule but I have no other choice. At least, I though, I should be good to go. HOWEVER, on the delivery day, they only delivered one piece for me. Only the chest! Where are my other pieces? I have to again reach out to their customer service (which I double if they really have!). They were like, you sure you didn't receive the other pieces? Finally they agreed to drop a note to the warehouse to check that for me. Today, they sent me an email with no apologies, no sorry, nothing, just said we have your other two pieces booked for next Tuesday. Reach out if you can't make it so we can book it for a later date. I am just curious, does CB2 ever understand your customers have their day job? Do they know they should feel sorry for the inconvenience caused by their fault? I guess they don't! Such a joke! I would never recommended any of my friends/family members to buy from CB2. Go with DWR/ Knoll, pay a little bit more but you get way much better customer service, deal with less hassle, and also better quality pieces.

Worst customer service. I purchased 3 white high gloss shelves with drawer compartments. Within weeks there were cracks in the finish. Also, the magnet came out of the hole in 3 of the drawers that I had to glue back in. They said it was what I was cleaning them with. I only use water! They wanted me to send back in original boxes, which are long gone! These are the worst quality items for what I paid for them. Do not purchase them!

After months of waiting for my furniture delivery, they cancel the day of the delivery because their truck breaks down. Then they want to reschedule the delivery weeks out. When I called and complained, they didn't seem to care and would not do anything to assist me. They kept placing me on hold for extending periods, then saying someone will call back to take care of this. They never did even after numerous calls back. Such poor service, I don't understand how they stay in business. I will never order from them again.

Ordered a dresser with assembly service. The dresser arrived a month late, the assembly service never arrived. I got a text message one day saying (no explanation) that it had been cancelled and my money would be refunded. The money was never refunded.