CB2Reviews of cb2.com

Horrible customer service. Super long wait and inability to resolve an issue. We ordered a product 4 months ago, got delivery scheduled and then waited but no one showed up. After more than an hour on the phone, we were told the product is damaged and after waiting for 2 more hours a supervisor Nancy shows up but not able to do much except offer a refund and a measly discount on future purchase. WHY will I ever buy again from CB2, supposedly a premium company, for such lousy service?

I ordered a dresser almost 1 year ago. It was delivered 4 months later without legs. 7 MONTHS LATER I am waiting for a replacement delivery this morning and just got a message that the item is being returned to warehouse because the item is damaged. 🤦🏻‍♀️ Hope I’ll actually get it before my kid heads off to college.

I'm not sure why they even pretend to have a support team. They can never answer any questions or actually do anything. I will not buy anything else from them. I've been waiting for a bookcase to be delivered for over a month. No once can give me any answers about where it's at or when it will actually arrive. Maybe it will be there sometime. Maybe not. What a joke.

I saw cabinet handles that looked great so I ordered them online. It was available for me to buy. They cancelled my order a day later saying it’s out of stock. I go back to the website, and it still says it’s in stock. Ok whatever, things happen. For some reason, CB2 thinks it's ok to leave products on their website for weeks and weeks. Almost everything I click do had "No longer available online...". If it's no longer available online, then please take it off the website. Very frustrating. Then, they gave me a discount as compensation for the out of stock handles. So I used it to order some black bowls. They charge $8.95 to ship $40 worth of bowls. For over a week already, half the order hasn’t been processed and the other half that was supposedly shipped with FEDEX had no tracking for 5+ days. I ordered on March 14th and PAID for this stupid slow shipping that kept notifying me package will arrive on March 29th. Then the second package said it’s coming on April. I should’ve just cancelled my order earlier. While shipping isn’t CB2’s fault, I’ve had items come to me with free shipping ALSO using Fedex and none of the packages took this long. Sounds like CB2 needs to work on their customer service or at least look at things from a customer point of view. Also, with nearly 2+ weeks passing, I could’ve ordered them elsewhere and got them faster. When I did finally get the bowls, they came in perfect condition but they don’t stack vertically like the product images appeared. I stacked the bowls multiple times for the past week and the pile kept collapsing potentially damaging the bowls. Now, I also have to pay to return them due to the misleading images. To add insult to injury, they charge $11.95 to return. What a waste of time and money!

Appalling company DO NOT USE. I ordered a chair nearly 2 months ago when they took nearly £100. Since they they have failed to answer any of my correspondence asking for a refund or an update on delivery. Legal action pending

Scam scam scam. Take your money and never here from them again

I have ordered the swing from them. They told me I will receive the tracking details in 48 hours its been more than 48 hours I have had no communication from them. I am trying to reach their website now it's showing page not found. :(

WORST EXPERIENCE OF MY LIFE I had the worst experience in my life with this company! I ordered this sofa 3 months ago and I had a very important ceremony in my house and I needed that sofa before that date. The delivery team couldn’t fit the sofa in my elevator. I asked them to take it out of the box and they were so so rude to me and didn’t listen to me and left without telling me.I waited for this sofa for so long and they even didn’t wait for me to find a way for that. I took the measurements of the elevator and sofa and it could be fitted if they took it out of the box. I called the customer service thousand times. No one was responsible for this and they told me the earliest time to reschedule delivery is in April! Now I have this ceremony and my house is empty and they ruined all my plans. I really don’t believe this happened to me. Although it was their fault this happened to me and the warehouse is to far from me I told them I would rent a truck to pick it up myself but they didn’t give me a date for that. This is truly unacceptable. They were so rude to me, they left me without telling me, ruined all my plans and no one even responsible for my issue. Never ever trust this company they won’t take any responsibility for anything happens to you.