CatnapperReviews of catnapper.com

18 month old small sectional couch with 3 recliners in it. Cusions already sagging and killing my back neck and shoulders. P.O.S. COUCH $2000.00 down the drain.

Absolute junk….should be a law against this crap.

WE paid 3,500 for all leather couch with all the bells and whistles. After only 2 years it is peeling between the cushions and crumbling off. We bought a beautiful couch, with working automatic controls, paid what we thought was a good price and it looks like a cheap crappy couch with crumbling cushions! Really embarrassing for company. I expect more that 2 years of wear from a 3,500 couch!! We are forced to invest another 3,000 for another leather chair, because the company does not insure after 1 year! Apparently they realize their own product sucks! Buyer beware do NOT buy a product from capnapper Even they don't believe in their own product!!!

Recliner I paid 600 never reclined correctly from the beginning know it won’t recline at all company they want me to spend 60.00 for shipping and for me to replace part myself great warranty never had a recliner last only 2 years junk and as the reviews stat they don’t stand behind there product that should tell you enough about this company

I purchased a set of capnapper from farmers home furniture in columbus ga. I was told by the sales person that it was pure leather. Very expensive almost 5 grand. After just a few years my set is peeling in small peices. I called down about my warranty and was told that they only offer a one year. My sales person told me 10 years. I even paid extra for some stuff they put on it to protect it from stains and fading. I will never purchase another product if capnapper is listed on it any where.

Believe all the bad reviews you read here. I had the same crappy experience with 2 of their recliners, and my husband and I are seniors who used them gently. If you can even get them to reply to your problem, their so-called warranty is full of holes. Save yourself the aggravation and your hard-earned money and don’t buy this throw-away furniture. With honest reviews like this, I don’t imagine Jackson furniture is going to be in business much longer.

This is follow up to my review a few weeks ago … when the repair person from Fast Furniture Repair came to my house he was the most arrogant person I have met to be in service to help customers. He fixed one side of the couch but unfortunately could not fix the other side .. so he said nothing else I can do and he left .. he put in his report and all they will do now is replace the material .. I had to pick that up from the store because I guess that was my responsibility and then they in turn put in another work order to have someone come back to fix it.. now I have to wait another 30 days for them to come and fix it .. I will never by another catnapper as it has been the worst purchase but I see that no one here probably never responds to these reviews .. I wish I had never made this purchase and I still have to finish paying for something that is not even worth $5.00 and this company has the poorest customer interaction .. well guess it’s a lesson learned ..make sure what you buy is not a piece of crap !!!! I am stuck with it because I can’t afford to buy another couch !!!

I loved mycatnapper.Itwas roomy and the footrest was wide. I could roll over and sleep on my side. It went out and a repair man came to the house and replaced the motor. Once in a while , it would not work and I would check the plug in cord to the motor or box in the cord.replug it and it was good to go!. I am buying another one as we speak.