CatnapperReviews of catnapper.com

“Relaxer”power recliner felt padded on purchase date of 3/8/24, but that was short-lived. Having to use a cushion on the back now and I’m a small 70 yr. old woman. One button on the remote quit working last night and they have no customer service phone #. You have to fill out the short form and request a call back. We’ll see if they will cover this 5 month old remote for this $1050.00 recliner under warranty. The heating mechanism is slow to heat and only gets slightly warm. The massage will absolutely wreck your back if you attempt to use it, but I knew I wouldn’t ever use it when I purchased. I’ve had a Catnapper in the past and been pleased. This was disappointing. Update: I’ve been advised (via email) by Jackson/Catnapper that I will have to contact the dealer where purchased and they will have to submit a claim to their J/C customer representative. That’s just peachy

Was certain after looking at pricing. We bought a full couch power recliner and an overstuffed Love seat. Within a week Frame on couch was replaced. Retailer said factory error. I am a larger man around 250lbs. Was led to believe the American made furniture was easily able to last for many years. Furniture does not hold up. Recliner controls on couch are worthless. We will not buy again . Furniture not 5 years. Multiple issues.

I have two zero gravity recliners I bought about 15 months ago The chairs are fine the remotes are the problem shorting out and not working. You have to order the new remote because you can’t find the correct remote last time it took over 6 weeks to get a replacement at one 100.00 a popafter paying 3,000 dollars for 2 chairs - very aggravating

Bought the Catnapper Sterling 4788 power recliner. Have jad it past the 7 day return window. I have never been more dissapointed in a chair. 999.00 dollar chair that is worth only 300.00 at best. The back is so poorly padded that the lumbar pushes into your spine till it hurts. Even with it shut off it hurts. Its hard rock ! The headrest pushes your head forward so that your head and neck begin to hurt. The massager and heat can only be felt in the cushion and not the back If i was still within the 7 day window this crappy chair with little padding in the backrest would be returned and i would NEVER consider buying a catnapper again Cheaply built and very high priced.

Strong unpleasant odor even after 2 weeks