CatnapperReviews of catnapper.com

We purchased a leather sofa that has been replaced twice . The first time the added insurance replaced a sofa that totally broke down on the arms . There is just two of us and we are not hard on furniture. . After the replacement we noticed the all leather sofa was not all leather and the strips of vinyl that made up the cushions began to crack and peel. Also the Velcro that secured the cushions was placed horizontally on sofa and vertically on cushions causing the underlining to have holes where the Velcro grabbed it. The product is fully faulty and I will never buy another product of yours and will surely warn others that you produce trash

I have two zero gravity recliners I bought about 15 months ago The chairs are fine the remotes are the problem shorting out and not working. You have to order the new remote because you can’t find the correct remote last time it took over 6 weeks to get a replacement at one 100.00 a popafter paying 3,000 dollars for 2 chairs - very aggravating

I’m 65 years old, so over the years, I’ve had several recliners. Catnapper has to be the WORST. No matter what position it’s in,it HURTS MY BACK. And sometimes it locks up, and won’t close. I have to crawl out of it and keep working the control to get it to go again. I feel like it was $800.00 WASTED. If I could, I would give it ZERO STARS.

Complete garbage from a garbage company. They took 13+ weeks to even deliver 2 recliners and they show signs of defect within the first 30 days. We have no kids, just 2 adults, so no one is yanking handles, yet both handles are near falling off, because CatNapper "artisans" are apparently clowns or its just the simple fact that after your payment clears, CatNapper could not care less. They claim to have a warranty, but good luck redeeming it, since they don't reply to the webform and there is no number to call! You'd have a better experience sitting on a chair made of turds. Now, we'll see how long these clowns take to actually address a problem that NEVER SHOULD HAVE SHIPPED. My guess, 3+ months to repair this issue, because that's pretty much their track record.

Electronics are just junk I’ve replaced it twice and their tech once and guess what it’s dead again things been junk since we bought it

I bought my section in March '23 and I'm so disappointed. It looks like it's 10 years old, the fabric is all knotty and I'm embarrassed to have it my living room where everyone sees it as soon as the enter my house. The sad thing is just me and my husband so the couch is not abused at all. Don't waste you money on this brank

If I could give a zero or even a negative number I would I purchased a cat napper recliner in July of 2022, 2 weeks after I got it the buttons were falling off recently about a month ago the whole chair started falling apart, including the springs on the inside and the stuffing has pretty much gone flat. It is no longer relaxing to even sit in the chair. I have contacted them by phone, Voice mail, email and sending message to them on their website not. Single reply. The warranties are stated right on their site ….they just do not reply so sad. Now I have to save up to purchase another chair as this one is killing my body it is so uncomfortable.

I purchased a recliner about 5 years ago. The workmanship and quality of the product is horrendous. The headrest, arms and anywhere your body touches has peeled and frayed terribly. This recliner was used infrequently by an adult. I paid $650 for a chair that will go in the garbage. There marketing material states their furniture is made to last. They should add barely five years. Their customer service was useless with their recommendations. I could purchase replacement parts from them. That would be an entirely new chair. Do not buy anything from this company.