Casual Chic BoutiqueReviews of casualchicboutique.com

Absolutely terrible customer service you never answer my emails you were just honest about how long it would take for me to receive my product my shoes have been in a prepare for shipping mode for three weeks now. I really wanted to get this product and support a small company like your boutique. You have an obligation to reply to your clients and be transparent and honest about shipping and leadtimes that would be helpful I've just recently asked for a refund we'll see how that goes. Buyers beware understand what you're getting into when you will use this company Unfortunately my experience was not good! I'm not just a disgruntled customer I also also work in global logistics and all of this could've avoid been avoided with transparent and Consistent communication.

Terrible Customer Service and Unacceptable Delays I placed an order for shoes worth over $300 on November 29, expecting delivery within 5-7 business days. It’s now been well over a month, and I still have not received my items. I’ve reached out to customer service multiple times and keep getting the same generic response: “We have escalated the issue. We’ll reach out to you soon.” Despite requesting a full refund, I have yet to hear back from them. This level of service is completely unacceptable. I trusted this company with my money, and they have failed to deliver both the product and any meaningful communication or resolution. I cannot recommend this company and urge others to think twice before purchasing.

Waiting for an email to return an item???

Never received my item. I continue to inquire and get a generic response. I have asked for a status update on my item and still nothing after about month. It hasn't even been fulfilled. If I am not able to get a delivery date then I would like a refund.

Zero is my rating. Terrible experience. 1st time ordering. Never received item. When contacted Customer Support there is just fake A.I. response that never gets resolved. Ordered item 10/14/24, 5 emails later, still do not have item.

Never received item. No updates on shipping. SCAM!

I never got my watch

Great price plus free shipping and most of all great staff who are excellent in communicating in a respectful tone!!!!!