Casual Chic BoutiqueReviews of casualchicboutique.com

The beautiful pillow was exactly what I hoped it would be!

Love all the cute clothing options

If I could rate zero stars I would. Took over a month for my order status to change from “processing” to “shipped” and another 2 weeks to receive after that. Terrible customer service, no answers ever. Once I received the item I no longer needed it and has been a nightmare trying to return it. Still trying.. 3 emails with no response on how to do this. Their website says they only accept returns requested up to 7 days from delivery. How convenient that you haven’t answered for 5.

Great prices, great boots

Placed my order Feb8. Have inquired as to why it has not shipped. The response was we’re still not sure when it will ship. So I asked if I could cancel the order and I have not heard anything back. Wouldn’t recommend ordering from this company.

It’s been over a week and I still haven’t received any shipping or tracking info

paid a pair of sneakers, never got them its been months, no refund or response so far.

I have not had a single update on my order. When I inquired I was told that it was showing as “unfulfilled” and someone would get back to me. It’s now been over a week and still nothing. When I follow the link to check the status, it just goes to the website’s home page and I see no place to determine what’s going on. I absolutely will update my review per your request but it’s just more bad news. I reached out on Instagram, FB Messenger, and email multiple times and beyond the auto-generated canned response, NO ONE EVER RESPONDED. I finally contacted the BBB which I am guessing prompted movement on my order. Taking an entire month to get any kind of response is ridiculous and I missed the birthday AND the trip for which the luggage was a gift. In short, your company is a disgrace. Received today. It is NOT what I ordered. The set I ordered showed sharks for a boy. The set I received has hearts all over it for a girl. What an utter nightmare. ANOTHER UPDATE: I never received a request from your company for any photos that you mentioned in your response to this review. The last message I received was from a “Madison” saying someone would reach out to me to walk me through the return process but as of 11:50pm tonight (Feb 19th) I not heard from anyone. I did however respond to that message again and attached screen shots of what I ordered and what I received and asked a second time for return instructions. I don’t understand why you respond here but not to the emails, FB messenger and Instagram messages? Could you please provide a phone number where I can speak to someone?