Casual Chic BoutiqueReviews of casualchicboutique.com

Response from Casual Chic BoutiqueOct 9, 2024

Hi Lissette! My apologies if you haven't received tracking information or email replies. I am looking in this and will make sure we get back to you as soon as possible. We unfortunately have had some email deliverability issues with our outbound emails being blocked by certain email providers which means transactional emails and our replies aren't getting delivered at all or ending up in spam folders. We think we have fixed it, but want you to know we definitely weren't ignoring you! We simultaneously had some turnover on our customer service team, but have an awesome new team onboarding on Friday to get back to flawless customer service you should expect from us, including fully staffed live phone, text, email, and social media channel support. Thank you for bearing with us during this transition. We will make this right for you and hope you will continue to shop with us. We have lots of exciting things brewing for the holiday season and beyond that I think you will love.

Response from Casual Chic BoutiqueSep 24, 2024

Hi Kris, Sorry to hear that you had an issue with our checkout. We would love to learn more about exactly what happened so we can make sure it doesn't happen again! We have revised your order and processed a refund for the perfume! Our apologies! Please never hesitate to contact us directly if you have any future concerns or issues. We appreciate your business and look forward to your updated review. Best regards, The Casual Chic Boutique Team

Response from Casual Chic BoutiqueSep 14, 2024

Hi Dawn, We are truly sorry that your products are not high quality. Contact us at [email protected] and we will make it right for you. We stand behind all of our products and take feedback like this very seriously. We will investigate these products immediately and remove them from our catalog if the vendor cannot assure us that future shipments will be of higher quality. Regarding shipping times - the majority of our catalog ships from our U.S. warehouses and fulfillment partners with delivery in 2-5 business days. In response to customer demand, we expanded our catalog to include additional items fulfilled directly from overseas vendors. These items have been a huge hit with customers, so we are in the process of working to bring them into our U.S. fulfillment centers and/or produce similar items domestically since we know fast shipping is important to our customers! We are 100% NOT a scam and are continually evolving based on feedback from our customers. We have had a few growing pains as a result of fast growth this year, but I think you will love what we are preparing to roll out over the next few months. We hope to hear from you so we can replace these products for you and hope you will give us another chance to serve you in the future! Best regards, Ian and the Casual Chic Boutique Team

Response from Casual Chic BoutiqueSep 14, 2024

Thank you, Linda! I am glad that you liked our customer service! We strive to take care of every customer like we would want to be treated! We hope to see you back again soon for more great finds this fall!