Cask CartelReviews of caskcartel.com

This company is horrible. I ordered a tequila for my dad for Father’s Day and never received it. The company never reached out. I emailed them. They told me that there was an issue with the order and it never shipped. They said that I could use my money towards something else. I emailed back that I want a refund and never received a response back. I sent another email to follow up. Still no response. On my 3rd email. Next will be BBB.

AWFUL company and awful service. I preordered tequila in March and it still has not shipped. When I reached out and asked for updates they continually just sent me over return policy. It was not my question nor my concern. I will never order from this poor excuse for a company again. Not to mention I paid almost DOUBLE what the tequila sells for in store. TERRIBLE COMPANY. DO NOT ORDER FROM HERE.

At this point I feel like a sucker! I should have researched this company before placing an order for a special birthday gift. The Anthony Bourdain | The Balvenie Doublewood 17 Year Old Single Malt Scotch Whisky is most likely NOT COMING any time soon. I sent yet another E-Mail requesting answers, and this time NO RESPONSE from Michelle. I guess I'll have to take this issue to the BBB. I'll W A I T till next Monday and if I receive no reply I'll file my complaint.

Do not use this company to order liquor! Unfortunately I did not read the horrible reviews before placing my online order. On 4-21-2, I ordered 2 bottles of Don Q Gran Anejo rum which come in square decanter bottles which are being phased out and rebranded to Don Q Gran Reserva in round bottles. The entire reason I ordered the Gran Anejo bottles is that they are becoming more limited and rare. Well guess what I was shipped: yep the Gran Reserva in round bottles. After contacting customer service several times at Cask Cartel, I was informed by Michelle & Taylor it was not their problem and they would not help me to receive what I ordered. (They did offer me $25 off on a future purchase. Fat chance, I will never use them again)! My argument to them was that if I had been in a retail store I would not have purchased the Don Q Reserva off the shelf, as that is not what I wanted. I have purchased thousands of dollars of rum & bourbon from other online retailers such as Blackwells, Caskers, Pikes Liquors, and The Whiskey Exchange in England. Anytime there was a question about my order, I was contacted by the company before my order shipped to ask me about it and if I wanted to proceed. That is good customer service! But Cask Cartel doesn't know the meaning of good customer service. I was willing to give them a chance on a small $130 order before placing larger orders with them and they failed miserably. Skip in NC

Mistakes in the listings and company does not allow you to contact seller for clarification. Unreliable. Won't be shopping here.

I have yet to experience any issues purchasing from Cask Cartel. I stumbled upon Hibiki a few years ago. It’s no longer available here locally and my only option is to purchase online. I tried a few other websites but they won’t ship to my area. Guess what, Cask Cartel does! I also received a couple new bottles so I could try them. Nakka Coffey and nakka from the barrel.

From the looks of most other reviews, you would think this is a terrible company. However, my experience was much different. I placed my order, THEN read the horrible reviews.... backwards, I know. I then requested PayPal refund my money so I could avoid the headache. No dice; the money cleared my account and PayPal told me I’d have to take it up with Cask Cartel. I did so and within a day I received an email assuring me my order had been received, was processing, and it would be shipped in the next 4-10 days. Long story short, I received my order less than 10 days later and it was exactly what I ordered. I will definitely be ordering from them again.

Do not use this company unless you are happy to wait a month for delivery! Absolutely poor service. I would have delivered it quicker by walking.